McKenna Smith
Nashville,TN
Summary
Dynamic professional with a Bachelor's Degree in Tourism and Hospitality Management and over two years of experience in the healthcare sector. Passionate about helping others and equipped with a diverse skill set, seeking a role that promotes growth within a supportive and innovative organization. Committed to making a meaningful impact while embracing new challenges and opportunities for professional development. Strong interpersonal skills and a proactive approach ensure effective collaboration and exceptional service delivery.
Overview
9
9
years of professional experience
Work History
Care Manager
Mental Health Cooperative
Nashville, TN
06.2025 - Current
- Developed individualized care plans to address client needs and promote mental well-being.
- Monitored and assessed client behavior, ensuring adherence to therapeutic protocols and safety standards.
- Advocated for clients' needs within healthcare systems, enhancing access to resources and support services.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Community Health Worker
Mental Health Cooperative
Nashville, TN
11.2023 - Current
- Improved access to health care services
- Increased health and screening
- Better understanding between community members and the health and social service system
- Enhanced communication between community members and health providers
- Increased use of health care services
- Improved adherence to health recommendations
- Reduced need for emergency and specialty services
Server
1 Hotels
Nashville, TN
11.2022 - 09.2023
- Enhanced an upscale dining experience by quickly greeting customers and offering to take an order or check back
- Entered orders into POS system to ensure accuracy
- Confirmed accurate orders and customer satisfaction with food by checking back frequently
- Offered upsell suggestions to customers, including appetizers, beverage upgrades, and dessert ideas
- Cashed out customers at the table so they were able to remain seated to improve their dining experience
Order Processor
Saks fifth avenue distribution center
La Vergne, TN
08.2022 - 11.2022
- Reviewed and verified order information and shipping points to ensure 100% accuracy
- Prepared and processed customer orders
- Received and assigned inventory to destinations within distribution facility
- Trained and developed employees on proper inventory control procedures and ordering processes
Leasing Consultant
Arbor Brook Apartments
Murfreesboro, TN
08.2021 - 07.2022
- Maintained communication with prospective tenants
- Provided tours of properties, amenities and the surrounding community
- Responded to maintenance requests from tenants
- Resolved tenant complaints in a timely manner
- Established positive relationships with tenants
Server
Mimi's Cafe
Murfreesboro, TN
10.2019 - 08.2021
- Served patrons with food and beverages in a positive and friendly manner
- Provided information to help food and beverage selections
- Presented ordered choices in a prompt and efficient manner
- Maintained dining ambiance with an enthusiastic attitude
- Prepared room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
- Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Helped patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions
Server
Marina's on the Square
Murfreesboro, TN
02.2017 - 03.2019
- Cleaned and prepared the dining area
- Greeted customers and helped them to their seats
- Maintained knowledge of every menu item
- Documented orders accurately
- Delivered beverages and meals on time
- Asked for customer feedback
- Prepared bills and processes payments
Education
Bachelor's Degree - Tourism and Hospitality Management
Middle Tennessee State University
Murfreesboro, TN08.2021
Associate's degree -
Motlow College
Smyrna, TN05.2019
Skills
- Service coordination
- In-home care plans
Timeline
Care Manager
Mental Health Cooperative
06.2025 - Current
Community Health Worker
Mental Health Cooperative
11.2023 - Current
Server
1 Hotels
11.2022 - 09.2023
Order Processor
Saks fifth avenue distribution center
08.2022 - 11.2022
Leasing Consultant
Arbor Brook Apartments
08.2021 - 07.2022
Server
Mimi's Cafe
10.2019 - 08.2021
Server
Marina's on the Square
02.2017 - 03.2019
Bachelor's Degree - Tourism and Hospitality Management
Middle Tennessee State University
Associate's degree -
Motlow College