McKenna Sterchi
Phoenix,AZ
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bath & Body Works
Reno, NV
06.2023 - 04.2025
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices, and services.
- Maintained up-to-date knowledge of store merchandise.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
- Answered incoming telephone calls to provide store, product, and service information.
Server
Merill Gardens
Phoenix, AZ
04.2022 - 03.2023
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
Sales Assosiate
Aeropostale
Anthem, AZ
11.2020 - 09.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Negotiated and closed deals with minimal oversight.
Education
General Education - General Education
Prima Vera
Anthem, AZSome College (No Degree) - Cosmetology
Paul Mitchell The School Reno
Reno, NVSkills
- Point-of-sale operation
- Product knowledge
- Customer service
- Problem resolution
- Training new employees
- Adaptability and flexibility
- Effective communication
- First Aid/CPR
- Organization
- Food Safety Understanding
- High-volume dining
- Menu memorization
- Table bussing
Affiliations
A team member of the Boulder Creek spiritline for 2018-2019. This position has taught me strong listening skills, work ethic, working well under high pressure, the importance of teamwork and communication, and being able to have a warming and energetic presence.
Assisted the Boulder Creek physical trainer Angel Locke 2019-2022. In basic first aid, sanitation of gear, making sure athletes are healthy and hydrated for optimal sports performance. Strong attention to detail, fast acting under high pressure situations, very empathetic, and strong communication skills.
Timeline
Sales Associate
Bath & Body Works
06.2023 - 04.2025
Server
Merill Gardens
04.2022 - 03.2023
Sales Assosiate
Aeropostale
11.2020 - 09.2021
General Education - General Education
Prima Vera
Some College (No Degree) - Cosmetology
Paul Mitchell The School Reno