MCKENNA WILLOUGHBY
Austin,TX
Summary
Dynamic leader with a proven track record of driving high-performing teams, consistently surpassing revenue targets, and delivering impactful initiatives for enterprise-level clients. Expertise in leveraging cross-functional collaboration to achieve measurable business outcomes while enhancing client engagement and satisfaction. Seeking to apply a strategic mindset and results-driven approach in an Operations Manager role, focused on driving value, retention, and sustainable growth. Committed to fostering an environment of excellence and innovation that propels organizational success.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
Axia by Qcells
10.2025 - Current
- Supervise customer ticket processing, email interactions, and phone inquiries while securing swift and professional solutions to operational and technical problems.
- Engineered and deployed workflow automations with Microsoft Power Automate aimed at refining internal processes, curtailing manual coordination, and boosting operational efficiency throughout teams.
- Built automated process flows to trigger notifications, task assignments, and status updates, ensuring critical operational steps were completed consistently and on time.
- Facilitate communication between engineering teams, installers, and third-party vendors to resolve installation and system performance obstacles.
- Review operational procedures and ensure adherence to industry best practices and internal process standards.
Sales Operations Specialist
Complete Solar
09.2024 - 12.2024
- Streamlined onboarding processes for clients and dealer accounts, reducing duration by 66% and enhancing operational efficiency across the company, demonstrating my ability to manage complex initiatives while maintaining clear and confident communication.
- Leveraged exceptional consultative skills-actively listening, inspiring, and overcoming objections-to advocate for customers and influence positive outcomes throughout the customer journey.
- Maintained resilience and calmness when guiding customers through issues and escalations, ensuring satisfaction and long-term relationship building.
- Successfully managed a portfolio of accounts, consistently achieving and maintaining sales targets through polished verbal and written communication and a strategic, customer-focused approach.
- Committed to continuous learning and staying updated with industry trends to provide expert guidance and drive sustained client success.
Inside Sales Supervisor - Special Projects
SunPower
05.2022 - 09.2024
- Selected to establish and lead the Special Projects Team, overseeing the development of training protocols, standard operating procedures (SOPs), customized process sequences, and lead tracking reports to enhance operational efficiency.
- Partnered with the Marketing team to implement and deliver training on new referral campaigns, resulting in a 5.7% increase in conversion rates.
- Collaborated with the Finance department to design and launch a loan payoff program, contributing $2.2 million in additional revenue.
- Spearheaded the creation of new workflows for strategic initiatives including the IKEA campaign, General Motors partnership, and the NOC Project.
- Played a key role in facilitating the successful implementation of the Ortoo lead routing solution, earning recognition with a Q3 Spotlight Award.
- Assumed leadership of the EnergySage platform in August 2022, increasing 24-hour quote turnaround from 43% to 73% and scaling total quotes from 7,992 in 2022 to 29,725 in 2023.
- Manage the ongoing relationship with Best Payment Solutions, ensuring smooth operation of the Referral/Rebate Webform platform.
- Designed and executed A/B testing strategies to optimize the referral form based on customer engagement and conversion insights.
- Create content for referral promotions and rebate initiatives while fostering cross-functional collaboration to ensure legal compliance and brand alignment.
Inside Sales Supervisor
SunPower
07.2021 - 05.2022
- Led and managed a high-performing team of 8-12 sales representatives, fostering a motivated and accountable culture through ongoing coaching, mentorship, and a passion for professional development.
- Consistently exceeded sales goals, achieving 118% of target in 2022-well above the floor average of 90%-by building a results-driven team focused on structured, repeatable processes and continuous improvement.
- Successfully led and supported a distributed sales team, leveraging clear communication, data-driven accountability, and strong cultural engagement to ensure alignment and productivity in a remote environment.
- Utilized outbound sales metrics-such as activity levels, conversion rates, and pipeline performance-to optimize team performance, track progress, and guide SDRs toward growth opportunities.
Solar Advisor
SunPower
02.2021 - 07.2021
- Achieved over 200% of KPI goals through an average of 130 daily dials.
- Drove key performance indicators to sustain a profitable and growing sales pipeline.
- Recognized by management for positive contributions to company culture on multiple occasions.
Education
Bachelor of Business Administration - Business Management
Texas State University
San Marcos08.2020
Skills
Revenue & Operations
- Workflow Automation
- Process Optimization
- Cross-Functional Process Design
- Systems Integration
CRM & Technical Tools
- Microsoft 365
- CRM Systems (Salesforce, HubSpot)
- Workflow Automation Tools (Power Automate)
- Reporting & Data Tracking
Sales & Customer Operations
- Relationship Management
- Sales Communication
- Customer Experience Management
- Product & Service Knowledge
Professional Strengths
- Attention to Detail
- Time Management
- Team Collaboration & Coachability
- Resilience & Positive Attitude
Websites
Timeline
Customer Service Coordinator
Axia by Qcells
10.2025 - Current
Sales Operations Specialist
Complete Solar
09.2024 - 12.2024
Inside Sales Supervisor - Special Projects
SunPower
05.2022 - 09.2024
Inside Sales Supervisor
SunPower
07.2021 - 05.2022
Solar Advisor
SunPower
02.2021 - 07.2021
Bachelor of Business Administration - Business Management
Texas State University