Meashia Geib
Laurelville,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Coordinator
Kroger
Canal Winchester, OH
02.2022 - Current
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Computed balances, totals or commissions to support accounting team.
- Delegated work to staff, setting priorities and goals.
- Identified potential opportunities for improvement within the customer service department.
Caregiver Attendant
Private Care
Laurelville, OH
06.2014 - 05.2020
- Followed safe lifting and transferring techniques to transport residents.
- Planned, prepared or served meals to patients according to prescribed diets.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Transported patients to medical appointments utilizing wheelchair or strher.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Provided patients and families with emotional support and instruction.
- Reported concerns to nurse supervisor to promote optimal care.
- Administered medications in accordance with physician's orders.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Documented patient status and reported changes in care needs.
- Supported bathing, dressing and personal care needs.
Education
Some College (No Degree) - Political Science
Ohio University
Athens, OHSkills
- Customer Service Excellence
- Logistics Management
- Register Operations
- Performance Monitoring
- Complaint Handling
- Quality Assurance
- Clerical Support
- Sales Promotion
- Workflow Management
- Schedule Coordination
- Training and Mentoring
- Schedule Management
- Skilled Multi-Tasker
- Positive and Constructive Feedback
References
References available upon request.
Timeline
Customer Service Coordinator
Kroger
02.2022 - Current
Caregiver Attendant
Private Care
06.2014 - 05.2020
Some College (No Degree) - Political Science
Ohio University