Empathetic and effective communicator with a background in service roles. Recognized for high responsibility levels and ability to collaborate with teams, driving service quality and operational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Cheesecake Factory Inc
Lubbock, TX
08.2024 - Current
Delivered exceptional customer service by attentively managing guest needs and preferences.
Collaborated with kitchen staff to ensure timely and accurate food delivery during peak hours.
Trained new servers on restaurant protocols, enhancing team efficiency and service quality.
Resolved guest complaints promptly, maintaining high satisfaction levels and positive dining experiences.
Barista
Scooters Coffee Shop
Borger, TX
02.2020 - 06.2024
Prepared high-quality beverages following standardized recipes and presentation guidelines.
Maintained cleanliness and organization of workstations to ensure efficient service delivery.
Provided exceptional customer service by engaging patrons and addressing inquiries promptly.
Trained new staff on coffee preparation techniques and shop procedures to enhance team performance.
Education
Bachelor of Science - Health And Human Science
Texas Tech University
Lubbock, TX
05-2027
Associate of Science - Science
Amarillo College
Amarillo, TX
05-2024
High School Diploma -
Panhandle High School
Panhandle, TX
05-2024
Skills
Strong work ethic
Team collaboration
Team leadership
Excellent communication
High responsibility level
High emotional intelligence
Certification
Certified PCT, National Healthcare Association - 2024