Mckensie Dover
Cartersville,GA
Summary
Reliable Office Assistant equipped for fast-paced work and challenging daily needs. Delivers measurable results against timelines, quality standards, and performance targets by using excellent multitasking and time management abilities. Willing to go above and beyond to ensure the customer is satisfied. Hardworking and motivated to learn and grow as a professional.
Overview
7
7
years of professional experience
Work History
Front Office Clerk
America's Auto Auction
Cartersville, GA
02.2021 - Current
- Prepared service requests to initiate action and assist customers.
- Handled incoming and outgoing mail, including sorting and distribution.
- Processed bills and invoices, maintaining timely payments.
- Organized payment collection, invoicing, and balance sheets.
Car Rental Agent
Terry Reid Hyundai
Cartersville, GA
12.2018 - 01.2021
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
Service Advisor
Terry Reid Hyundai
Cartersville, GA
05.2018 - 01.2021
- Helped customers choose optimal services based on preferences and needs.
- Entered customer service information to establish, track and close out work orders.
- Worked closely with the team to meet or exceed service goals on a consistent basis.
- Identified upselling opportunities while maintaining excellent customer service skills.
- Handled customer complaints, providing appropriate solutions and follow-ups within time limits.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
Education
High School Diploma -
Woodland High School
Cartersville, GA05-2018
Skills
- Problem solving under high stress
- Correspondence Handling
- Product Management
- Fleet Management
- Multitasking
- Time management
- Attention to detail
- Teamwork and collaboration
- Continuous improvement
Timeline
Front Office Clerk
America's Auto Auction
02.2021 - Current
Car Rental Agent
Terry Reid Hyundai
12.2018 - 01.2021
Service Advisor
Terry Reid Hyundai
05.2018 - 01.2021
High School Diploma -
Woodland High School