Summary
Overview
Work History
Education
Skills
Timeline
Generic

MCKENZEE HAMILTON

Knoxville,TN

Summary

Motivated and detail-oriented professional with a strong work ethic seeking full-time employment in a dynamic environment. Exceptional communication and organizational abilities, dedicated to excellence and a valuable asset in any professional setting.

Overview

7
7
years of professional experience

Work History

General Lines Account Manager

USAA Insurance
01.2025 - 04.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed client accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Obtained licensure in 50 states plus the District of Columbia

Account Manager

Ayres Brackfield Insurance
01.2022 - 01.2024
  • Obtained Property and Casualty License through Tennessee state as job requirement.
  • Promoted from Personal Lines to Commercial Lines department, later advancing to lead agent for Aviation department.
  • Managed agency's deposit book, remitted client payments, and handled mail assignments while working across multiple departments.

Customer Support

Home Depot
01.2020 - 01.2021
  • Attended to customer needs, provided complaint resolution, contributed to sales through knowledge and presentation of available products and services, opening and maintaining customer accounts.

Operational Support

Woodstocks
01.2018 - 01.2020
  • Responsible for ensuring each customer experience was optimal, conducted training related to policies, procedures and objective effectiveness, and applied a positive sales approach guide customers through their experience.

Education

P&C License

Kaplan
Remote
07.2022

Mesa Community College
San Diego, CA
01.2021

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Roane State Community College
01.2015

Skills

  • Organization, multi-tasking, time management, leadership, works well in a team environment, strong objective effectiveness, assertive communicator and exercises attention to detail Proficient in Microsoft Word, Microsoft Office, Sharepoint and Excel

Timeline

General Lines Account Manager

USAA Insurance
01.2025 - 04.2025

Account Manager

Ayres Brackfield Insurance
01.2022 - 01.2024

Customer Support

Home Depot
01.2020 - 01.2021

Operational Support

Woodstocks
01.2018 - 01.2020

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Roane State Community College

P&C License

Kaplan

Mesa Community College

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