McKenzie Beets
Shawnee
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Players' Club Representative
The Grand Casino
Shawnee
01.2025 - Current
- Assisted guests with Player's Club inquiries and membership registration.
- Provided information on promotions and rewards programs to enhance guest experience.
- Processed club applications and maintained accurate member records.
- Deal with Customer Service and providing them with their correct information
- Working on computer 24/7
- Handled guest feedback and resolved issues promptly to ensure satisfaction.
- Educated guests on casino amenities and services available to members.
- Maintained a welcoming environment for all Player's Club visitors at the casino.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Restaurant Food Server
Black Hawk Casino
Shawnee
08.2024 - 12.2024
- Provided exceptional customer service to enhance guest dining experiences.
- Took and processed food orders accurately using point-of-sale system.
- Served food and beverages efficiently to tables in a fast-paced environment.
- Assisted with menu recommendations based on guest preferences and specials.
- Maintained cleanliness of dining area and ensured timely table resets.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
- Handled guest inquiries and concerns promptly to maintain satisfaction levels.
- Participated in team meetings to improve service standards and operational efficiency.
- Processed payments for meals using cash registers or point-of-sale systems.
- Cleared used dishes from tables during and after meals.
- Performed opening and closing duties such as restocking supplies, cleaning work stations.
- Received payment from customers and returned correct change when necessary.
- Greeted customers and provided them with menus.
- Delivered exceptional service by anticipating guest needs and fulfilling requests promptly.
- Resolved customer complaints courteously and efficiently.
- Organized tables quickly so new guests could be seated in a timely fashion.
- Checked in with diners throughout the meal to ensure satisfaction.
- Ensured that all patrons were aware of daily specials offered by restaurant.
- Provided excellent customer service through active listening and problem solving skills.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Shift Leader
McDonald’s
Tecumseh
02.2023 - 07.2024
- Supervised team members during peak hours ensuring efficient service.
- Trained new employees on company policies and customer service standards.
- Monitored inventory levels and coordinated stock replenishment efforts.
- Implemented quality control measures to maintain food safety standards.
- Resolved customer complaints promptly to enhance dining experience.
- Scheduled staff shifts to ensure optimal coverage during busy periods.
- Conducted regular team meetings to communicate goals and updates effectively.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
High School Diploma -
Tecumseh High School
Tecumseh, OK05-2025
Cosmetologist - Cosmetics
Gordon Cooper Technology Center
Shawnee, OK05-2025
Skills
- Reliable
- Dependable
- Hard worker
- Fast learning
- Attention to detail
- A leader
- Time management
- Inventory management
- Effective communication
- Conflict resolution
- Retail marketing
- Organization and recordkeeping
- Multitasking and prioritization
- Training development aptitude
- Following scripts
- Customer education
- Schedule mastery
- Multitasking
- Medical terminology
- Verbal and written communication
- Customer retention
- Process transactions
- Order documentation
- Member account management
- Multitasking Capability
- Inbound call answering
- Problem-solving
- Cultural sensitivity
- Communication skills
- Calm and professional under pressure
- Analytical thinking
- Brand representation
- Customer service
- Sales techniques
- Makeup application
- Team leadership
Certification
- Cosmetology license
- Alcohol license
References
References available upon request.
Timeline
Players' Club Representative
The Grand Casino
01.2025 - Current
Restaurant Food Server
Black Hawk Casino
08.2024 - 12.2024
Shift Leader
McDonald’s
02.2023 - 07.2024
High School Diploma -
Tecumseh High School
Cosmetologist - Cosmetics
Gordon Cooper Technology Center