Mckenzie Cagle
Addison,TX
Summary
Detail-oriented team player with strong organizational skills, adept at handling multiple projects simultaneously while maintaining a high degree of accuracy. Possessing excellent interpersonal and communication skills, excels in effectively conveying goals and vision to drive success. With a big picture focus, a problem solver, networker, and hard worker dedicated to achieving results.
Overview
9
9
years of professional experience
Work History
Team Lead
MRI Real Estate Software - CheckpointID Product Division
08.2021 - 08.2024
- Managed a team that was responsible with ensuring seamless setup of new accounts for all new customers.
- Provided technical guidance and training to team members through the use of the standard operating procedures I created to streamline the training process and ensure efficiency.
- Identified and escalated complex issues to senior management when needed.
- Thrived in a fast paced environment and adapted to changing priorities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Support Agent I
MRI Real Estate Software - CheckpointID Product Division
04.2021 - 08.2021
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
- Collaborated with cross-functional teams to identify and resolve complex customer problems.
Intern
MRI Real Estate Software - CheckpointID Product Division
10.2020 - 04.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Intern
CheckpointID
06.2020 - 10.2020
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Executive Assistant
JCR Integrated Solutions
05.2018 - 08.2018
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Improved office efficiency by implementing new filing systems and document management processes.
Internship
JCR Integrated Solutions
05.2017 - 08.2017
- Processed travel expenses, reimbursements, payroll, and invoices through QuickBooks to guarantee accounts receivable were accurate and up to date
- Modified expense reports, budgets, filing systems, and profit loss reports by job sites to strengthen efficiency
- Improved day to day operations for the office, ordered supplies, assisted with technical issues, cleaned, to cultivate a better work environment.
Hostess and Food Runner
Whiskey Cake Kitchen & Bar
01.2016 - 08.2016
- Trained and mentored ten newly hired employees to ensure a better understanding of safety procedures and process flow
- Monitored dining rooms for seating availability, service, safety and well-being of hundreds of guests a night
- Coordinated with co-workers to anticipate guest needs and prepare for large parties and reservations
- Delivered exemplary customer service on a regular basis to every patron according to Whiskey Cake’s guidelines, by displaying enthusiasm and knowledge about specials, restaurant’s seasonal menus and products.
Hostess and Food Runner
Whiskey Cake Kitchen & Bar
12.2019
- Trained and mentored ten newly hired employees to ensure a better understanding of safety procedures and process flow
- Monitored dining rooms for seating availability, service, safety and well-being of hundreds of guests a night
- Coordinated with co-workers to anticipate guest needs and prepare for large parties and reservations
- Delivered exemplary customer service on a regular basis to every patron according to Whiskey Cake’s guidelines, by displaying enthusiasm and knowledge about specials, restaurant’s seasonal menus and products.
Hostess and Food Runner
Whiskey Cake Kitchen & Bar
- Trained and mentored ten newly hired employees to ensure a better understanding of safety procedures and process flow
- Monitored dining rooms for seating availability, service, safety and well-being of hundreds of guests a night
- Coordinated with co-workers to anticipate guest needs and prepare for large parties and reservations
- Delivered exemplary customer service on a regular basis to every patron according to Whiskey Cake’s guidelines, by displaying enthusiasm and knowledge about specials, restaurant’s seasonal menus and products.
Education
Bachelor of Science in Business Administration - Marketing
Sam M. Walton College of Business, University of Arkansas
05.2020
Skills
- Attention to Detail
- Complex Problem-Solving
- Microsoft Excel
- Customer Service
- Multitasking Abilities
- Critical Thinking
Timeline
Team Lead
MRI Real Estate Software - CheckpointID Product Division
08.2021 - 08.2024
Support Agent I
MRI Real Estate Software - CheckpointID Product Division
04.2021 - 08.2021
Intern
MRI Real Estate Software - CheckpointID Product Division
10.2020 - 04.2021
Intern
CheckpointID
06.2020 - 10.2020
Hostess and Food Runner
Whiskey Cake Kitchen & Bar
12.2019
Executive Assistant
JCR Integrated Solutions
05.2018 - 08.2018
Internship
JCR Integrated Solutions
05.2017 - 08.2017
Hostess and Food Runner
Whiskey Cake Kitchen & Bar
01.2016 - 08.2016
Hostess and Food Runner
Whiskey Cake Kitchen & Bar
Bachelor of Science in Business Administration - Marketing
Sam M. Walton College of Business, University of Arkansas
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