Mckenzie Cagle
Addison,TX
Summary
Detail-oriented team player with strong organizational skills, adept at handling multiple projects simultaneously while maintaining a high degree of accuracy. Possessing excellent interpersonal and communication skills, excels in effectively conveying goals and vision to drive success. With a big picture focus, a problem solver, networker, and hard worker dedicated to achieving results.
Overview
9
9
years of professional experience
Work History
Team Lead
MRI Real Estate Software - CheckpointID Product Division
2021.08 - 2024.08
- Managed a team that was responsible with ensuring seamless setup of new accounts for all new customers.
- Provided technical guidance and training to team members through the use of the standard operating procedures I created to streamline the training process and ensure efficiency.
- Identified and escalated complex issues to senior management when needed.
- Thrived in a fast paced environment and adapted to changing priorities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Support Agent I
MRI Real Estate Software - CheckpointID Product Division
2021.04 - 2021.08
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
- Collaborated with cross-functional teams to identify and resolve complex customer problems.
Intern
MRI Real Estate Software - CheckpointID Product Division
2020.10 - 2021.04
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Intern
CheckpointID
2020.06 - 2020.10
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Executive Assistant
JCR Integrated Solutions
2018.05 - 2018.08
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Improved office efficiency by implementing new filing systems and document management processes.
Internship
JCR Integrated Solutions
2017.05 - 2017.08
- Processed travel expenses, reimbursements, payroll, and invoices through QuickBooks to guarantee accounts receivable were accurate and up to date
- Modified expense reports, budgets, filing systems, and profit loss reports by job sites to strengthen efficiency
- Improved day to day operations for the office, ordered supplies, assisted with technical issues, cleaned, to cultivate a better work environment.
Hostess and Food Runner
Whiskey Cake Kitchen & Bar
2016.01 - 2016.08
- Trained and mentored ten newly hired employees to ensure a better understanding of safety procedures and process flow
- Monitored dining rooms for seating availability, service, safety and well-being of hundreds of guests a night
- Coordinated with co-workers to anticipate guest needs and prepare for large parties and reservations
- Delivered exemplary customer service on a regular basis to every patron according to Whiskey Cake’s guidelines, by displaying enthusiasm and knowledge about specials, restaurant’s seasonal menus and products.
Hostess and Food Runner
Whiskey Cake Kitchen & Bar
2019.12
- Trained and mentored ten newly hired employees to ensure a better understanding of safety procedures and process flow
- Monitored dining rooms for seating availability, service, safety and well-being of hundreds of guests a night
- Coordinated with co-workers to anticipate guest needs and prepare for large parties and reservations
- Delivered exemplary customer service on a regular basis to every patron according to Whiskey Cake’s guidelines, by displaying enthusiasm and knowledge about specials, restaurant’s seasonal menus and products.
Hostess and Food Runner
Whiskey Cake Kitchen & Bar
- Trained and mentored ten newly hired employees to ensure a better understanding of safety procedures and process flow
- Monitored dining rooms for seating availability, service, safety and well-being of hundreds of guests a night
- Coordinated with co-workers to anticipate guest needs and prepare for large parties and reservations
- Delivered exemplary customer service on a regular basis to every patron according to Whiskey Cake’s guidelines, by displaying enthusiasm and knowledge about specials, restaurant’s seasonal menus and products.
Education
Bachelor of Science in Business Administration - Marketing
Sam M. Walton College of Business, University of Arkansas
05.2020
Skills
- Attention to Detail
- Complex Problem-Solving
- Microsoft Excel
- Customer Service
- Multitasking Abilities
- Critical Thinking
Timeline
Team Lead
MRI Real Estate Software - CheckpointID Product Division
2021.08 - 2024.08
Support Agent I
MRI Real Estate Software - CheckpointID Product Division
2021.04 - 2021.08
Intern
MRI Real Estate Software - CheckpointID Product Division
2020.10 - 2021.04
Intern
CheckpointID
2020.06 - 2020.10
Hostess and Food Runner
Whiskey Cake Kitchen & Bar
2019.12
Executive Assistant
JCR Integrated Solutions
2018.05 - 2018.08
Internship
JCR Integrated Solutions
2017.05 - 2017.08
Hostess and Food Runner
Whiskey Cake Kitchen & Bar
2016.01 - 2016.08
Hostess and Food Runner
Whiskey Cake Kitchen & Bar
Bachelor of Science in Business Administration - Marketing
Sam M. Walton College of Business, University of Arkansas
Similar Profiles
Nabila ShahNabila Shah
AI and Data Intern at MRI Real Estate SoftwareAI and Data Intern at MRI Real Estate Software
Jenae LuthiJenae Luthi
Investigator II at Division of Real EstateInvestigator II at Division of Real Estate
Peter HannanPeter Hannan
Real Estate Program Manager at County of Sacramento, Real Estate DivisionReal Estate Program Manager at County of Sacramento, Real Estate Division