Mckenzie Carpenter
Knoxville,TN
Summary
Ambitious customer service employee providing skills to maintain customer satisfaction and contribute to the company's success. I have a history of managing large amounts of calls, appointments/reservations, and maintaining a satisfied relationship with my customers. Personable and reliable employee.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Enterprise Mobility
11.2022 - Current
- Organize the fleet plan to prepare for the day
- Rent vehicles and daily customer engagement
- Book reservations and get customers signed up for the loyalty program
- Call customers for follow up
- Prepare the nightly schedule so the night shift is ready for the night
Assistant Program Director
Church Street Pre School
09.2020 - 10.2022
- Kept classrooms properly sanitized and organized for the student's health and classroom efficiency
- Lead teacher in classrooms occasionally
- Collaborated with teachers for lesson plans and getting materials prepared for the next day
- Filed and organized contracts
- Process payments
- Enroll new student's
Front Desk Worker
Twisters Cheer And Tumbling
08.2017 - 08.2020
- Enroll student's for class
- Developed schedule's for the staff
- Organized and maintained a clean gym
- Filing and organizing forms
- Instruct class 3 nights a week
Education
Pellissippi State Community College
Knoxville, TN05.2025
High School Diploma -
Morristown East High School
Morristown, TN05.2018
Skills
- Appointment Scheduling
- Report Generation
- Information Security
- Account Updating
- Brand Loyalty
- Team Player
- Customer Service
Additional Information
Well rounded, dedicated, and ambitious employee eager to learn and advance while maintaining a standard of excellence for your company.
Timeline
Customer Service Representative
Enterprise Mobility
11.2022 - Current
Assistant Program Director
Church Street Pre School
09.2020 - 10.2022
Front Desk Worker
Twisters Cheer And Tumbling
08.2017 - 08.2020
Pellissippi State Community College
High School Diploma -
Morristown East High School