McKenzie Douglas
Greenville,NC
Summary
Proven Pharmacy Technician with a track record of enhancing workflow and patient satisfaction at Walgreens. Expert in medication dispensing and HIPAA, with strong problem-solving abilities. Achieved a significant improvement in prescription accuracy and efficiency, demonstrating a commitment to healthcare excellence and teamwork. Love for all things medicine and always eager to learn more.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
12.2020 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
Education
Current Student - Bachelor Degree - Public Health - Pre-Medical
East Carolina University
Greenville05.2025
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Prescription Filling
- Pharmacy Ethics
- Pharmacology knowledge
- Interpreting and Processing Medication Orders
- Healthcare regulations
Affiliations
- Phi Mu Fraternity
- National Alliance on Mental Illness
Certification
- Certified Pharmacy Technician, Walgreens - 2020-2023
Timeline
Pharmacy Technician
Walgreens
12.2020 - 08.2023
Current Student - Bachelor Degree - Public Health - Pre-Medical
East Carolina University