McKenzie Ellerd

• Ensured prompt resolution of customer complaints.
• Created reports on customer feedback, complaints, and suggestions for management review.
• Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
• Greeted customers and provided friendly customer service.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding service.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Developed strong relationships with customers by providing personalized assistance and support.
• Provided accurate information about products and services to customers.
• Resolved customer complaints promptly and efficiently.
• Identified opportunities for upselling additional products or services based on customer needs.
• Provided exceptional customer service to ensure customer satisfaction
• Identified needs of customers promptly and efficiently.

This job was primarily for educational purposes. I was going to obtain my license while I was the assistant, but I had to move back home due to some personal issues. Unfortunately I was not able to complete the program.

• Studied for licensing test.
• Took inbound calls and made outbound calls as well as processed insurance claims through the computer.
• Signed checks and official documents.

• Ensured compliance with health and safety regulations.
• Maintained cleanliness and organization of work area.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Assisted with customer requests and answered questions to improve satisfaction.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.