McKenzie Gainey
Springfield
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Energetic waitress with a few years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing several tables at once with perfect accuracy and efficiency.
Overview
4
4
years of professional experience
Work History
Waitress
Joe's Italian Ristorante
Ponchatoula
05.2025 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
Hairstylist/Cosmetologist
B. Marie Studio
Hammond
12.2024 - 04.2025
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
Waitress/Server
China Lotus
Hammond
09.2021 - 06.2022
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Education
Trade school - Cosmetology
Aveda Institute-Covington
Covington, LAHigh School Diploma -
Springfield High School
Springfield, LASkills
- Hospitality and accommodation
- Conflict resolution
- Serving expertise
- Point of sale (POS) system operations
- Physical stamina
- Handling complaints
- Cash handling
- Greeting guests
- Performance improvement
- Order taking
- Decision-making
- Time management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Waitress
Joe's Italian Ristorante
05.2025 - Current
Hairstylist/Cosmetologist
B. Marie Studio
12.2024 - 04.2025
Waitress/Server
China Lotus
09.2021 - 06.2022
Trade school - Cosmetology
Aveda Institute-Covington
High School Diploma -
Springfield High School