McKenzie Guynn
Jamestown ,NY
Summary
Proven track record in enhancing customer experiences and streamlining reception operations at Cynthia Woltz Insurance Agency. Excelled in multi-line phone operation and appointment setting, significantly improving office efficiency. Demonstrated exceptional organizational skills and a commitment to positive client interactions, fostering repeat business and enhancing team productivity.
Overview
2
2
years of professional experience
Work History
Receptionist Administrator
Cynthia Woltz Insurance Agency
11.2023 - 08.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Sales Associate
Palmer Rentals
10.2022 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Camp Counselor
Camp Romaca
06.2022 - 09.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
Education
Panama High School
Panama, NY2021
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
Timeline
Receptionist Administrator
Cynthia Woltz Insurance Agency
11.2023 - 08.2024
Sales Associate
Palmer Rentals
10.2022 - 10.2023
Camp Counselor
Camp Romaca
06.2022 - 09.2022
Panama High School
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