Mckenzie Harmer
Fort Worth
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
3
3
years of professional experience
Work History
General Manager
Burger Street
Fort Worth
09.2023 - 05.2025
- Established and maintained effective communication with staff members to ensure efficient operations.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Performed data entry into computer systems for tracking purposes.
- Assigned tasks to appropriate personnel based on their skill level and availability.
Restaurant Server
Ol south pancake house
Fort Worth
04.2024 - 11.2024
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Processed payments from customers using cash registers or POS systems.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Assisted other servers as needed during peak hours or special events.
Restaurant Hostess
Westside cafe
05.2022 - 11.2022
- Provided menus and answered questions about menu items and specials.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Education
High School Diploma -
K-12
Fort Worth, TX12-2024
Skills
- Customer service
- Data entry
- Employee training
- Team collaboration
- Communication skills
- Time management
- Conflict resolution
- Team player
- Employee scheduling
- Facility management
Timeline
Restaurant Server
Ol south pancake house
04.2024 - 11.2024
General Manager
Burger Street
09.2023 - 05.2025
Restaurant Hostess
Westside cafe
05.2022 - 11.2022
High School Diploma -
K-12