McKenzie Hedrick
Raising Cane's Restaurants
Pittsburgh,PA
1
Certification
15
years of professional experience
Dedicated, hardworking restaurant manager with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and cultivating a fun and safe work environment for staff. Skilled in staff training and development.
Work History
Restaurant Manager
1 Year 1 Month- Streamlined daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored crew on service excellence and operational procedures.
- Coached the team on different systems to help reduce overall waste.
- Analyzed customer feedback to improve restaurant opportunities and to enhance overall customer satisfaction .
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules and adjusting staffing levels according to business needs.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Shift Leader
3 Months- Supervised daily operations, ensuring compliance with service standards and health regulations.
- Trained new team members on menu items and customer service protocols.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Driver
3 Months- LD3 Logistics LLC-North Versailles, PA
General Manager (GM)
1 Year 2 Months- Led a team of 40+ employees in daily operations, ensuring efficient and smooth workflow
- Developed and implemented strategies to improve customer satisfaction.
- Managed budget and expenses, consistently meeting or exceeding financial target
- Oversaw inventory management, optimizing stock levels to minimize waste and maximize profitability
- Implemented employee training programs to enhance skills and knowledge, resulting in improved performance metrics
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development
- Implemented quality control measures to maintain high standards of product/service delivery
- Managed customer complaints effectively, resolving issues promptly while maintaining customer satisfaction.
- Cultivated a positive work environment that promoted teamwork and collaboration among employees
- Managed multiple projects simultaneously, ensuring timely completion within budget constraints
- Increased employee engagement through the implementation of recognition and reward
- Chipotle Mexican Grill-Pittsburgh, PA
- Led operational management ensuring compliance with health and safety standards.
- Fostered a positive work environment promoting teamwork and staff retention initiatives.
Crew Member
3 Years 3 Months- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Sales Consultant
2 Months- Developed and maintained a strong client base through effective relationship building and regular follow-up communication
- Provided expert product knowledge to customers, addressing inquiries and recommending appropriate solutions based on their needs
- Created persuasive sales presentations and proposals that effectively communicated value propositions and closed deals
- Negotiated pricing terms and contracts with clients, ensuring profitability while maintaining customer satisfaction
General Manager (GM)
5 Years 8 Months- Hiring outstanding crew and managers
- Train my team with side by side training
- Scheduling my team appropriately
- Serving safe and delicious food
- Hitting my cash flow and sales plan annually
Crew Member
3 Years 1 Month- Prepped and cooked food
- Made food during service
- Handled money
- Washed dishes
Education
- Graphic Design And Media Arts & Animation
Skills
Team management
Inventory control and record keeping
Point of sale (POS) system operations
Customer-oriented
Employee retention
Performance improvement
Schedule coordination
Pre-shift walk-through
Food plating and presentation
Purchasing and cost control
Problem-solving
Coaching and mentoring
Certification
- ServSafe
- January 2024 to January 2029
Timeline
Restaurant Manager
Raising Cane's Restaurants
07.2025 - CurrentRead More
Shift Leader
Panda Express Restaurant
04.2025 - 07.2025Read More
Driver
Amazon DSP
01.2025 - 04.2025Read More
General Manager (GM)
Chipotle Mexican Grill
11.2023 - 01.2025Read More
Crew Member
Rowdy BBQ
08.2020 - 11.2023Read More
Sales Consultant
Century 3 Chevrolet
06.2020 - 08.2020Read More
General Manager (GM)
Chipotle Mexican Grill
10.2014 - 06.2020Read More
Crew Member
Wendy's
08.2011 - 09.2014Read More
Art Institute of Pittsburgh
from Graphic Design And Media Arts & Animation
Read More