Motivated individual with excellent Customer Service & Fun personality. Ability to function at a high level in a wide variety of settings from the Performing Arts to bars, restaurants, and retail.
Overview
6
6
years of professional experience
Work History
Bartender/Server
Saddle Ranch Chop House
West Hollywood, CA
09.2023 - Current
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Provided drink suggestions to customers based on their preferences.
Processed payments accurately and efficiently with POS system.
Provided excellent customer service to ensure satisfaction.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Performed opening and closing duties including restocking supplies.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Greeted customers and provided excellent customer service.
Head Bartender/Cocktail Server
Potions & Poisons
Los Angeles, CA
12.2019 - Current
Monitored cash intake to reduce discrepancies.
Resolved escalated customer complaints to maximize satisfaction and loyalty.
Maintained detailed inventory of bar supplies and stocked work areas.
Monitored patron alcohol consumption to encourage safety.
Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
Trained new bartenders on drink preparation and upselling techniques.
Reorganized bar stations to streamline service flow.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maximized revenue by creating house-made infusions, juice and other preparations.
Created signature beverages to increase revenue and patron loyalty.
Bartender/Barback
Ruin
Salt Lake City, UT
04.2019 - 11.2019
Quickly and efficiently prepared craft cocktails using speed pours and jiggers
Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
Checked identification of customers to verify age requirements needed for purchase of alcohol
Promoted products to customers to enhance bill totals with high-profit items
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
Server
The Original Pancake House
Salt Lake City, UT
09.2018 - 08.2019
Inquired about meal satisfaction with diners and collected feedback for kitchen staff and management.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Calculated charges, issued table checks and collected payments from customers.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Server/Waiter
Riverwalk Grill
St. George, UT
5 2016 - 7 2018
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Assisted the host station by showing guests to their tables when the hostess was unavailable.
Replenished salad bar items when dressings, toppings, lettuce and fruit were running low.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Transported all dirty tableware from dining room to dishwasher area for proper cleaning.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Education
Teaching Certification - 200hr RYT
BE HOT YOGA + BE University
Saint George, UT
2017
Skills
Team leadership
Strong knowledge of Customer Service & Satisfaction