Summary
Overview
Work History
Education
Skills
Timeline
Generic

McKenzie Jojo

Asheville,NC

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

8
8
years of professional experience

Work History

Service Center Manager

FedEx Freight
Asheville, NC
02.2025 - Current
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored staff on safety protocols and operational standards.
  • Implemented process improvements to enhance workflow efficiency and reduce delays.
  • Coordinated scheduling and resource allocation for optimal service center performance.
  • Monitored key performance indicators to maintain high service quality standards.

Operations Manager

FedEx Freight
08.2022 - 02.2025
  • Worked in South Bend, IN and Abington, MA
  • Managed the daily operations of multiple shifts to maximize efficiency.
  • Developed talented team, participating in hiring, coaching, and performance management processes.
  • Maintained professional working relationships and promoted open lines of communication with staff.
  • Adhered to corporate standards and regulations, encouraging safe and efficient operations.

Operations Supervisor

FedEx Freight
06.2018 - 08.2022
  • Worked in South Bend, IN, Asheville, NC, and Kalamazoo, MI
  • Successfully managed day-to-day operations of a team, providing guidance and leadership to ensure efficient workflow.
  • Evaluated employee performance against set objectives on an ongoing basis.
  • Planned, scheduled, and assigned work activities for personnel.
  • Ensured compliance with all safety regulations in the workplace to protect personnel and assets.

Education

High School Diploma -

Mishawaka High School
Mishawaka, IN
06-2012

Skills

  • Safety trained
  • Leadership trained
  • Staff training and development
  • Operational excellence

Timeline

Service Center Manager

FedEx Freight
02.2025 - Current

Operations Manager

FedEx Freight
08.2022 - 02.2025

Operations Supervisor

FedEx Freight
06.2018 - 08.2022

High School Diploma -

Mishawaka High School