Summary
Overview
Work History
Education
Skills
Timeline

Mckenzie Little

Queen Creek,AZ

Summary

Proven Bartender/Server with a track record of enhancing customer satisfaction at Skippys Grille, adept in drink preparation techniques and excelling in customer service. Demonstrated ability to increase per sale revenues through effective upselling, while fostering a positive team environment. Known for reliability and an engaging personality, consistently ensuring compliance with health and safety standards.

Overview

8
8
years of professional experience

Work History

Bartender/Server

Skippys Grille
02.2019 - 11.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.

Barista

Dunkin Donuts
06.2016 - 09.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

GED -

Poston Butte, San Tan Valley, AZ
05-2015

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Complex Problem-solving
  • Drink preparation techniques
  • Food running

Timeline

Bartender/Server - Skippys Grille
02.2019 - 11.2024
Barista - Dunkin Donuts
06.2016 - 09.2019
Poston Butte - GED,

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Mckenzie Little