Mckenzie Mills
Louisville,KY
Summary
Reliable and enthusiastically pursuing opportunity to add immediate value to a growing team. Inspired to help others and driven to apply strong work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Mattingly Edge
08.2023 - Current
- Administered medication as directed by physician.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Ramp Worker
United Parcel Service, UPS
10.2021 - 09.2023
- Maintained clean and safe work environment, conducting regular inspections and addressing potential hazards promptly.
- Assisted in training new hires on company procedures, safety guidelines, and best practices for optimal performance as Air Package Handlers.
- Demonstrated exceptional punctuality and attendance, ensuring consistent coverage of essential tasks during designated shift hours.
- Minimized loss incidents involving packages through diligent attention to detail while scanning labels or manually entering data into tracking systems.
- Reduced delays in package delivery by quickly identifying misrouted items and rerouting them to their correct destinations.
Customer Returns Processor
Amazon
06.2019 - 09.2021
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Demonstrated exceptional attention to detail when inspecting returned products, ensuring compliance with company guidelines.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Arts - Psychology
Jefferson Community And Technical College
Louisville, KY05.2021
High School Diploma -
Chesapeake High School
Chesapeake, OH05.2016
Skills
- First aid and safety
- Client Support
- Compassionate Caregiving
- Medication Administration
- Crisis Management
- CPR/AED
- Willing to Learn
- Calm Under Pressure
- Work Prioritization
- Customer Service
Timeline
Direct Support Professional
Mattingly Edge
08.2023 - Current
Ramp Worker
United Parcel Service, UPS
10.2021 - 09.2023
Customer Returns Processor
Amazon
06.2019 - 09.2021
Associate of Arts - Psychology
Jefferson Community And Technical College
High School Diploma -
Chesapeake High School
Similar Profiles
Chereese Jones-YoungChereese Jones-Young
Direct Support Professional/ Team Lead at Mattingly EdgeDirect Support Professional/ Team Lead at Mattingly Edge
Summer SandersSummer Sanders
Orthodontic Assistant at Mattingly And Howell OrthodonticsOrthodontic Assistant at Mattingly And Howell Orthodontics
Jennifer ClarkJennifer Clark
Administrative Assistant at Mattingly Ford Title ServicesAdministrative Assistant at Mattingly Ford Title Services