MCKENZIE PHILLIPS

Work History

Red Robin Gourmet Burgers

Garland, TX

06.2014 - Current

Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Provided friendly and attentive service.
Resolved guest complaints quickly and efficiently.

12th Man Foundation

College Station, TX

09.2019 - 12.2020

Acquired detailed knowledge of services, promotions and events to offer added value to guests.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted in event set-up according to instructions, guaranteeing readiness within strict schedules.
Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.

Newks Eatery

College Station, TX

03.2018 - 08.2019

Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Coached team members in techniques necessary to complete job tasks.
Assigned daily tasks to employees and monitored activity and task completion.
Processed cash and credit payments rapidly and accurately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

Walt Disney World Resort

Orlando, FL

05.2015 - 01.2016

Took food orders from patients and families, and explained offerings.
Cleaned and sanitized work areas, utensils and pans.
Maintained food safety standards at all times.
Consistently provided friendly guest service and heartfelt hospitality.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Trained new Cast Members of guest service team.
Gathered and organized supplementary material to support structured lessons.
Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored participant workflow and behaviors throughout training process.