MCKENZIE PHILLIPS
Graduate
Garland,TX
Summary
Friendly, punctual and enthusiastic team player. A hardworker who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Customer-oriented with excellent interpersonal and communication skills. Highly effective at anticipating and accommodating customer needs.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Server
Red Robin Gourmet Burgers
Garland, TX
06.2014 - Current
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
- Resolved guest complaints quickly and efficiently.
Ticketing Events Assistant
12th Man Foundation
College Station, TX
09.2019 - 12.2020
- Acquired detailed knowledge of services, promotions and events to offer added value to guests.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted in event set-up according to instructions, guaranteeing readiness within strict schedules.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
Shift Leader
Newks Eatery
College Station, TX
03.2018 - 08.2019
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Coached team members in techniques necessary to complete job tasks.
- Assigned daily tasks to employees and monitored activity and task completion.
- Processed cash and credit payments rapidly and accurately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Food Service Worker and Trainer
Walt Disney World Resort
Orlando, FL
05.2015 - 01.2016
- Took food orders from patients and families, and explained offerings.
- Cleaned and sanitized work areas, utensils and pans.
- Maintained food safety standards at all times.
- Consistently provided friendly guest service and heartfelt hospitality.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Trained new Cast Members of guest service team.
- Gathered and organized supplementary material to support structured lessons.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
Education
High School Diploma -
08.2010 - 06.2014
- Awarded Homecoming Queen
- Captain of Colorguard
Bachelor of Science - Architecture
01.2016 - 12.2020
- Majored in Global Arts, Design, Planning and Construction
- Minored in Creative Studies and Tourism Management
- Held leadership position on two Event Planning Projects for Tourism Management classes.
- Held leadership position for an Urban Planning project during study abroad in Lima, Peru.
Skills
Team oversightPerformance managementData entryTrusted key holderCash handling and managementActive listening skillsMotivated team playerPersonableStrong interpersonal skillsExcellent work ethicNatural leaderPositive and friendlyPeople-orientedCoordinating events
Customer Service
Proficient in Microsoft Office Suite
Proficient in Adobe Photoshop
Proficient in Adobe Illustrator
Proficient in Computer Aided Design
Proficient in Autodesk Maya
Certification
Texas Food Handling Certificate
Timeline
Ticketing Events Assistant - 12th Man Foundation
09.2019 - 12.2020
Shift Leader - Newks Eatery
03.2018 - 08.2019
Texas A&M University - Bachelor of Science, Architecture
01.2016 - 12.2020
Food Service Worker and Trainer - Walt Disney World Resort
05.2015 - 01.2016
Server - Red Robin Gourmet Burgers
06.2014 - Current
Naaman Forest High School - High School Diploma,
08.2010 - 06.2014