Summary
Overview
Work History
Education
Skills
Timeline
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McKenzie Ptacek

Roscoe,IL

Summary

Motivated marketing student who brings value to a collaborative marketing role opportunity. Excellent organizational, planning and communication skills with passion for positively impacting customer bottom-lines with creative and engaging marketing copy. Willingness to learn social media management, audience engagement, and marketing campaign development.

Overview

6
6
years of professional experience

Work History

Customer Experience Coordinator

TJMaxx
Machesney Park, IL
10.2020 - Current
  • Provided exceptional customer service and identified opportunities to improve customer satisfaction.
  • Conducted regular training sessions for employees on best practices for providing excellent customer service.
  • Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
  • Monitored customer feedback through surveys and phone calls.
  • Managed check-out operations and upheld high standards of customer service.

Sales Associate/Key Carrier

Sterling Works
Lake Geneva, WI
06.2018 - 08.2020
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Followed opening and closing procedures as outlined by the manager.

Education

BBA - Marketing

University of Wisconsin - Whitewater
Whitewater, WI
12-2025

Some College (No Degree) - Business

Rock Valley Community College
Rockford, IL

High School Diploma -

Hononegah Community High School
Rockton, IL
05-2021

Skills

  • Customer Service
  • Detailed-Oriented
  • Client Engagement
  • Adaptability
  • Time Management
  • Teamwork and Collaboration

Timeline

Customer Experience Coordinator

TJMaxx
10.2020 - Current

Sales Associate/Key Carrier

Sterling Works
06.2018 - 08.2020

BBA - Marketing

University of Wisconsin - Whitewater

Some College (No Degree) - Business

Rock Valley Community College

High School Diploma -

Hononegah Community High School

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McKenzie Ptacek