McKenzie Ramos
Fitchburg,MA
Summary
I am a versatile professional with a background in customer service, lifeguard safety, and healthcare. I consistently delivering high-quality service while maintaining cleanliness and organization in dynamic settings. I have a positive and compassionate attitude, and I am a dedicated individual with solid foundation in patient care practices and medical knowledge. I am proficient in administering basic medical procedures and understanding patient needs, along with strong communication and organizational skills. I am committed to making a meaningful impact on patient health and well-being. I always carry myself professionally and will use my experience in healthcare to prepare for this role. I have a strong ability to adapt to changing needs and collaborate effectively with my coworkers. I am skilled in patient care, medical terminology, and basic clinical procedures. I am reliable and results-driven, with focus on achieving positive health outcomes and maintaining high standards in all tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Service Worker
Taco Bell
Leominster, MA
09.2025 - 02.2026
- Prepared and assembled food items according to Taco Bell standards.
- Maintained cleanliness and organization of workstations to ensure safety and efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow during peak hours.
- Followed standardized recipes to ensure consistency in food quality and presentation.
- Monitored inventory levels and communicated needs for supplies to management effectively.
- Implemented process improvements that enhanced service speed during busy shifts.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
Sales Associate
Lowe's
Leominster, MA
03.2025 - 01.2026
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized sales floor, ensuring product displays were well-stocked and visually appealing.
- Processed sales transactions accurately using point-of-sale systems and handled customer inquiries effectively.
- Collaborated with team members to improve store operations and enhance customer service experiences.
- Monitored inventory levels, conducted stock replenishment, and supported merchandising initiatives.
- Resolved customer complaints promptly to ensure satisfaction and foster loyalty to the brand.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
Lifeguard
Great Wold Lodge
Fitchburg, MA
01.2023 - 08.2025
- Monitored pool areas to ensure guest safety and compliance with health regulations.
- Responded promptly to emergencies, administering first aid and CPR as needed.
- Educated guests on water safety protocols and proper use of facilities.
- Collaborated with team members to maintain cleanliness and organization in pool surroundings.
- Assisted in training new lifeguards on procedures and emergency response techniques.
- Conducted regular inspections of lifeguarding equipment for functionality and safety compliance.
- Participated in ongoing professional development to stay current with lifesaving techniques and regulations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
No Degree - Nursing
Fitchburg State University
Fitchburg, MA05-2027
High School Diploma -
MONTACHUSETT REGIONAL VOCATIONAL TECHNICAL SCHOOL
Fitchburg, MA05-2023
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Working quickly
- Productivity and efficiency
- Working with diverse people
- Interpersonal skills
- Complex Problem-solving
- Professional appearance maintenance
- Cross-functional teamwork
- Patient care
- Patient relations
- Hospital operations
- Interpersonal relationship building
- Friendly and outgoing
- Hospital standards
Certification
- [MONTACHUSETT REGIONAL VOCATIONAL SCHOOL] Training - [4 YEARS]
- I TOOK THE VTNE EXAM TO BECOME A LICENSED VETERINARY TECHNICIAN ASSISTANT IN MARCH OF 2023
- (FITCHBURG STATE UNIVERSITY) Training - [3 YEARS]
- CNA - Certified Nurse Assistant ( NURSING CLINICAL HOURS ( 180 TOTAL CLINICAL HOURS IN ACUTE CARE SETTINGS) ( 90 TOTAL CLINICAL HOURS IN AN ON-CAMPUS CLINICAL LAB EXPERIENCE)
Languages
English
Full Professional
AMERICAN SIGN LANGAUGE
Limited Working
Timeline
Food Service Worker
Taco Bell
09.2025 - 02.2026
Sales Associate
Lowe's
03.2025 - 01.2026
Lifeguard
Great Wold Lodge
01.2023 - 08.2025
No Degree - Nursing
Fitchburg State University
High School Diploma -
MONTACHUSETT REGIONAL VOCATIONAL TECHNICAL SCHOOL