McKenzie Schumacher
Louisville,KY
Summary
Detail-oriented Sales Support professional with expertise in managing multifamily housing accounts and coordinating customer projects. Proven ability to enhance regional sales through effective inventory purchasing and fostering long-term client relationships. Skilled in delivering exceptional customer service and quickly mastering new software and business systems.
Overview
13
13
years of professional experience
Work History
Buyer
Iggy's
Louisville, USA
01.2020 - Current
- Secured profitable inventory to enhance sales opportunities.
- Managed logistics operations to ensure timely delivery of products.
- Maintained purchasing records.
- Maintained accurate purchasing records to support inventory management.
- Created product listings on Amazon.
Fulfillment Associate
Amazon Fulfillment Center CMH1
Louisville, USA
01.2017 - 08.2018
- Processed high-volume inventory to support operational efficiency.
- Ensured inventory accuracy through regular audits and reconciliations.
- Trained in multiple departments to enhance versatility.
Sales Support Representative
GE Appliances
Louisville, USA
02.2015 - 02.2016
- Supported sales team by managing customer inquiries and providing product information and logistics.
- Coordinated order processing and tracking, ensuring timely product delivery.
- Streamlined communication among sales, logistics, and customer service teams, enhancing collaboration.
- Built and maintained long-term customer relationships.
- Responded to customer complaints, ensuring resolution through effective problem-solving techniques.
- Maintained accurate records of sales transactions and customer interactions.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Trained new staff on company systems and customer service protocols, improving onboarding efficiency.
Customer Service Representative
GE Appliances
Louisville, USA
02.2014 - 02.2015
- Processed appliance orders efficiently to ensure timely delivery.
- Resolved customer inquiries to enhance satisfaction and retention.
- Guided customers in selecting appropriate products based on their needs.
- Processed appliance orders.
Education
Associate of Applied Science - Graphic Design
Art Institute of Ohio
OhioSkills
- Sales Support
- Account Management
- Customer Service
- Project Management
- Logistics coordination
- Data Entry
- Microsoft Office
- Problem Solving
- Attention to Detail
- Effective communication
Timeline
Buyer
Iggy's
01.2020 - Current
Fulfillment Associate
Amazon Fulfillment Center CMH1
01.2017 - 08.2018
Sales Support Representative
GE Appliances
02.2015 - 02.2016
Customer Service Representative
GE Appliances
02.2014 - 02.2015
Associate of Applied Science - Graphic Design
Art Institute of Ohio