McKenzie Shelley
Florence,SC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations and satisfy customers. Offering a knack for building productive working relationships and being organized. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manager
Locked Inn Escape Rooms
Florence, South Carolina
05.2024 - Current
- Managed daily operations of escape room facility and staff scheduling.
- Trained team members on game protocols and customer service standards.
- Developed promotional strategies to enhance customer engagement and retention through social media, meeting with other local businesses, and keeping the website up to date.
- Coordinated special events and group bookings to increase revenue opportunities.
- Monitored staff performance, addressed issues, and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed cash transactions and POS payments.
- Educated guests on the company, game, and safety rules before their game.
Entertainer
Glass Slipper Solutions
Florence , SC
10.2019 - 11.2025
- Entertained customers as a character at birthday parties and other gatherings or events that were booked for an experience.
- Worked as an assistant to ensure that everything went smoothly, and that customers were satisfied.
- Performed activities such as face painting, singing, dancing, acting, and taking photos.
Gamemaster
Locked Inn Escape Rooms
Florence , SC
07.2021 - 05.2024
- Monitored player progress and provided hints when necessary to enhance enjoyment.
- Coordinated game setup and teardown, ensuring smooth operations between sessions.
- Trained new staff on operational procedures and customer engagement techniques.
- Delivered timely and accurate direction to keep game moving and players interested and engaged.
- Assisted in the development of new game content and concepts.
Waitress
Toast! All Day on King
Charleston, South Carolina
12.2023 - 03.2024
- Managed cash register operations processing payments promptly and accurately.
- Greeted customers, answered questions, and recommended specials to increase profit.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Waitress
Brown Dog Deli
Charleston, South Carolina
09.2023 - 11.2023
- Provided friendly and efficient service while delivering food and drinks in a fast-paced deli environment.
- Managed cash register operations processing payments promptly and accurately.
- Maintained cleanliness of dining area and ensured a welcoming atmosphere.
Education
High School Diploma -
South Florence High School
Florence, SC06-2022
Some College (No Degree) -
Florence Darlington Technical College
FlorenceSkills
- Staff training
- Market promotion
- Communication skills
- Conflict resolution
- Shift scheduling
- Organization
- Effective communication
- Payment processing
Timeline
Manager
Locked Inn Escape Rooms
05.2024 - Current
Waitress
Toast! All Day on King
12.2023 - 03.2024
Waitress
Brown Dog Deli
09.2023 - 11.2023
Gamemaster
Locked Inn Escape Rooms
07.2021 - 05.2024
Entertainer
Glass Slipper Solutions
10.2019 - 11.2025
High School Diploma -
South Florence High School
Some College (No Degree) -
Florence Darlington Technical College