McKenzie Smith
Jonesboro,GA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Pristine Organizing & Cleaning Solutions
Union City, GA
05.2024 - 11.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Mundy's Mill High School
Jonesboro, GA05-2027
Skills
- Complaint resolution
- Product and service solutions
- Strong teamwork
- Computer proficiency
- Problem-solving
- Money handling
Affiliations
- AFJROTC Cadet
- Entrepreneur - Hair Stylist
- Basketball
Accomplishments
- Leadership Award
- Community Service Ribbon
- Honor Roll
Timeline
Customer Service Representative
Pristine Organizing & Cleaning Solutions
05.2024 - 11.2024
High School Diploma -
Mundy's Mill High School
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