Summary
Overview
Work History
Education
Skills
Certification
Timeline
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McKenzie Teague

Cleveland,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and upholding state and federal regulations of privacy. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operational Accounting Representative

Nelnet Business Solutions
10.2023 - 10.2024
  • Ensured timely payments from clients with effective follow-up procedures and communication.
  • Participated in cross-functional projects aimed at improving overall organization efficiency within finance-related areas.
  • Reconciled complex accounts with large volumes of transactions, maintaining accuracy while meeting strict deadlines for completion.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Streamlined accounting processes for increased efficiency by implementing new software solutions.

Advisor I

Nelnet Student Loan Services
08.2023 - 10.2023
  • Provided virtual academic counseling and support to student loan borrowers, helping them navigate their educational needs
  • Developed rapport with customers, fostering long-term relationships
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.

Advisor I

Great Lakes Education Loan Services
10.2022 - 03.2023
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Utilized advanced CRM tools to track interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns with their student loans
  • Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.

Dental Coordinator

Galleria Dental Center
04.2019 - 02.2020
  • Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and best practices in dental care management.
  • Collaborated closely with dentists on creating tailored treatment plans for individual patients based on specific needs.
  • Coordinated staff schedules, ensuring adequate coverage for all appointments while balancing employee preferences and availability.
  • Cultivated a positive work environment through effective team communication, fostering collaboration among dental professionals.
  • Managed insurance claims processing, ensuring accurate billing and timely reimbursement for both patients and the dental practice.
  • Implemented new software system which streamlined record-keeping tasks allowing more time dedicated towards direct patient care activities.

Education

Associate of Science - Healthcare Administration

Houston Community College
Houston, TX
06-2026

Skills

  • Invoice Processing
  • Debt collection
  • Financial statement preparation
  • General ledger maintenance
  • Protected Health Information
  • Data Entry and 10-Key
  • HIPAA Compliance Knowledge
  • Electronic Health Records Usage
  • Microsoft Excel, Word Certified
  • Financial Aid Knowledge
  • Reconciliations
  • Customer Service
  • Teamwork and Collaboration

Certification

  • OSHA Certified
  • CPR/AED Certification
  • Microsoft Office Specialist (MOS) Certification
  • Basic Life Support Certification (BLS)

Timeline

Operational Accounting Representative

Nelnet Business Solutions
10.2023 - 10.2024

Advisor I

Nelnet Student Loan Services
08.2023 - 10.2023

Advisor I

Great Lakes Education Loan Services
10.2022 - 03.2023

Dental Coordinator

Galleria Dental Center
04.2019 - 02.2020

Associate of Science - Healthcare Administration

Houston Community College

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McKenzie Teague