McKenzie Wherry
North Liberty
Summary
Detail-oriented professional with experience in customer service and match support. Adept at conflict resolution and time management, contributing to successful team collaboration and enhanced customer satisfaction. Known for strong problem solving and communication skills.
Overview
6
6
years of professional experience
Work History
Barista
Dash
Cedar Rapids
01.2025 - 06.2025
- Operated espresso machines and brewing equipment to deliver high-quality beverages.
- Maintained cleanliness and organization of the coffee shop environment.
- Handled cash transactions and managed point-of-sale system to ensure accurate financial operations.
- Collaborated with team members to ensure smooth daily operations.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by addressing customer inquiries and ensuring satisfaction.
Barista
Coffee Republic
Cedar Rapids
04.2024 - 10.2024
- Greeted customers warmly, ensuring positive experience while taking orders and processing payments.
- Prepared espresso, coffee, pastries, and sandwiches, contributing to high-quality menu offerings.
- Handled cash transactions and managed point-of-sale system accurately.
- Coordinated special events like open mic nights and live performances, enhancing community engagement and customer experience.
Match Support Specialist
Big Brothers Big Sisters of Cedar Rapids
Cedar Rapids
04.2022 - 03.2023
- Coordinated regular check-ins with matches to assess progress and address concerns.
- Facilitated communication between mentors and mentees to enhance match support.
- Resolved conflicts between matches, fostering positive interactions and constructive solutions.
- Maintained accurate records of match activities and communications for program integrity.
- Collaborated with community partners to supply resources that enhanced match experiences.
- Participated in program evaluation processes to improve overall support strategies and services.
- Maintained accurate records of all match activities and outcomes.
- Participated actively in professional development opportunities designed to enhance knowledge of current trends in youth mentoring programming.
- Managed data entry tasks associated with match support initiatives, including entering information into databases accurately and efficiently.
- Assisted with the development of new match support processes and procedures.
- Collaborated with team members to complete various project-related tasks.
- Served as an advocate for both mentors and mentees when necessary.
- Collaborated closely with other departments within the organization in order to achieve desired outcomes.
- Assisted with recruitment efforts by presenting program at local schools, organizations, and events.
- Developed and maintained relationships with matches, including volunteers and children.
Patient Services Coordinator
Mercy Medical Center
North Liberty
06.2021 - 12.2021
- Assisted patients with check-in procedures and insurance verification.
- Coordinated patient appointments and managed scheduling effectively.
- Communicated with healthcare providers to relay patient information.
- Handled patient inquiries and resolved concerns promptly.
- Maintained accurate patient records in electronic health systems.
- Answered telephone calls to schedule appointments and answer patient questions.
- Resolved customer service issues in a timely manner according to established policies.
- Adhered to HIPAA regulations when handling confidential patient information.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
Lead Teacher, Three-Year-Olds Classroom
Sprout Kids Academy
Tiffin
03.2019 - 06.2020
- Developed engaging lesson plans to support early childhood learning.
- Engaged individually with children to build positive, trusting relationships that support emotional development.
- Fostered a nurturing classroom environment to encourage social and emotional growth.
- Implemented daily routines that promote structure and consistency in the classroom.
- Guided classroom activities that enhance fine motor skills and creative expression.
- Implemented positive reinforcement techniques to foster self-esteem and encourage positive behavior in young learners.
- Collaborated with parents to discuss child progress and address concerns effectively.
- Acted as a role model for young children by displaying empathy towards others in various situations.
- Intervened when necessary to resolve conflicts between children or adults in the classroom.
- Conducted parent meetings to discuss student progress and behavior management strategies.
- Encouraged creative thinking through problem solving tasks and art projects.
- Communicated regularly with families through phone calls and emails to establish effective relationships and address concerns.
Education
Bachelor of Science - Family Services
University of Norther Iowa
Cedar Falls, IA12-2018
Skills
- Problem solving
- Conflict resolution
- Team collaboration
- Customer service
- Effective communication
- Friendly and outgoing
- Adaptive and creative
- Verbal and written communication
- Positive and professional
- Time management
- Active listener
Timeline
Barista
Dash
01.2025 - 06.2025
Barista
Coffee Republic
04.2024 - 10.2024
Match Support Specialist
Big Brothers Big Sisters of Cedar Rapids
04.2022 - 03.2023
Patient Services Coordinator
Mercy Medical Center
06.2021 - 12.2021
Lead Teacher, Three-Year-Olds Classroom
Sprout Kids Academy
03.2019 - 06.2020
Bachelor of Science - Family Services
University of Norther Iowa