McKenzie Williams
Hazel Green
Summary
Proficient in Microsoft Office Suite, other organizations, and supporting daily administrative tasks. Compassionate and detail-oriented front desk and administrative professional with healthcare, payroll, and customer service experience. Skilled in patient registration, insurance verification, and front office operations in fast-paced environments. Known for clear communication, multitasking, and maintaining confidentiality. Seeking to contribute to a patient-centered medical team where professionalism and empathy are valued. Quick to learn new systems, tools and processes.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Huntsville Medical and Rehab
Huntsville
08.2025 - Current
- Greeted patients warmly and efficiently upon arrival at the medical facility.
- Scheduled appointments using electronic health record systems for optimal patient flow.
- Managed patient records and ensured accuracy of personal and insurance information.
- Handled incoming calls and directed inquiries to appropriate medical staff members.
- Maintained a clean and organized reception area to enhance patient experience.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
- Entered insurance, demographics and health history into patient database.
Payroll Specialist / Front Desk Personnel
Supreme Staffing
Memphis
03.2023 - 08.2025
- Greet patients and visitors while managing front desk operations
- Answer multi-line phones, route calls, and schedule appointments
- Process timesheets and maintain accurate payroll records
- Assist with confidential administrative tasks and data entry
- Maintain a welcoming environment
- Coordinate with HR to verify employee hours and resolve discrepancies.
- Processed payroll for over 500 employees weekly, ensuring accuracy of pay and deductions.
- Processed incoming and outgoing mail, ensuring timely distribution.
Traveling Clinical Tech
Retina Specialist of North Alabama
Huntsville
03.2022 - 03.2023
- Performed patient intake, chart updates, and preliminary eye exams
- Traveled to multiple clinic locations, supporting physicians during procedures
- Verified insurance information and assisted with prior authorizations
- Maintained clean, organized workspaces following medical protocols
- Provided professional, empathetic care to patients of all ages
- Ensure HIPAA compliance
Dietary Aide
Huntsville Hospital
Huntsville
09.2020 - 04.2021
- Delivered meals according to medical dietary requirements
- Maintained cleanliness and infection control in patient areas
- Provided excellent service to patients and hospital staff
Cashier / Stocker / Manager
Star Market
Meridianville
02.2019 - 04.2021
- Supervised team members and oversaw daily store operations
- Handled cash, inventory, and customer service inquiries
- Trained new employees and ensured high service standards
- Assisted customers with product inquiries and checkout processes.
- Handled customer complaints and resolved issues promptly.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Hazel Green High School
Hazel Green, AL12-2020
Skills
- Multiline Phone Systems
- HIPAA Compliance
- Strong Communication
- Problem-solving
- Administrative Support
- Customer Service
- Payroll Processing/ Time- Keeping
- Computer Skills
- Organizational Skills
- Time Management
- Confidential Data-Handling
- Appointment scheduling
- Customer relationship management
- Data entry accuracy
- Medical billing and coding
- Microsoft office
- Attention to detail
- Administrative support
- Multi-state payroll
References
Available upon request.
Leadership Experience
Skilled at building positive relationships, motivating team members, and contributing effectively to organizational goals.
Communication Skills
Excellent written and verbal communication skills; able to interact effectively with team members, patients, and management.
Timeline
Medical Receptionist
Huntsville Medical and Rehab
08.2025 - Current
Payroll Specialist / Front Desk Personnel
Supreme Staffing
03.2023 - 08.2025
Traveling Clinical Tech
Retina Specialist of North Alabama
03.2022 - 03.2023
Dietary Aide
Huntsville Hospital
09.2020 - 04.2021
Cashier / Stocker / Manager
Star Market
02.2019 - 04.2021
High School Diploma -
Hazel Green High School