McKinley Battle Jr.
New York
Summary
Experienced administrative assistant with a proven track record in streamlining office operations and optimizing workflows. Committed to fostering team collaboration and achieving tangible results. Skilled in managing schedules, handling communications, and coordinating projects. Known for reliability and adaptability, with a keen ability to support evolving organizational needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Aide II
New York University
01.2019 - Current
- Support 15 faculty and staff, including Department Administrator and Department Chair
- Maintain smooth daily office operations
- First point of contact for phone inquiries
- Manage daily flow of emails for executive staff and prioritize according to level of importance
- Prepare and process travel expense reports for meetings and conferences
- Coordinate faculty/staff appointments, calendars, zoom meetings, record notes and distribute meeting agendas
- Oversee general office operations, order office supplies, and manage supply inventory
- Work with cross-functional departments to address issues with computers, printers, copiers, campus IDs, office keys and facility request
- Coordinate office moves for new hires, transfers and terminations
- Process and proactively monitor reimbursements for staff, faculty and students
- Review vendor invoices for accuracy; manage Excel spreadsheet to track expenses and payments
- Review student applications for programs, grants and funding, ensuring completeness
- On board new hires; enter data into system and work with HR to set up in Payroll
- Coordinate hotel/flight and other travel reservations for faculty and staff
Call Center Representative
Kaiser Permanente
01.2015 - 01.2018
- Provide members, customers, patients and providers with accurate and timely health plan information
- Quickly master healthcare product knowledge and terminology, and present complex information to diverse customers at all levels
- Respond to inquiries and concerns relating to benefits, account status, service/premium billing and provider claims medical billing
- Evaluate data to determine the right course of action for complaint resolution and service recovery
- Maintain composure, order and professionalism in a fast-paced, high-volume call center
Education
Bachelor of Science - Criminology & Criminal Justice
University of Maryland
College Park, MD01.2010
Skills
- Office Administration
- High-Level Administrative Support
- Customer Care Services
- Interdepartmental Collaboration
- Calendar Management
- Event Coordination
- Financial Tracking
- Invoice Management
- Skilled in Google Productivity Tools
- Employee Benefits Coordination
- New Hire Integration
- Clear Verbal Communication
- Technical Writing
- Asset Decommissioning Expertise
- System Installation
- Google Proficiency
- Microsoft Office Proficiency
- Creative Problem-Solving
- Software Competence
Certification
- Unarmed Security Guard Certification - New York State Department Of State Division Of Licensing Services
Entrepreneurial Venture
Founder and Manager, Clothing Brand
January 1, 2017 – Present
- Establish and manage all aspects of a successful clothing brand, including the submission of legal documentation for LLC formation, trademarks, and design patent.
- Design and develop a fashion line, collaborating closely with manufacturers to ensure high-quality production.
- Lead marketing efforts to enhance brand visibility through a well-maintained website and targeted social media campaigns.
- Oversee all aspects of service delivery, ensuring optimal customer satisfaction and effective operational management."
Former Career
- Armed Special Police Officer, Inter-Con Security, Alexandria, VA, 01/01/12, 12/31/15
- Special Police Officer, G4S Secure Solutions, Arlington, VA, 01/01/11, 12/31/12
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Administrative Aide II
New York University
01.2019 - Current
Call Center Representative
Kaiser Permanente
01.2015 - 01.2018
Bachelor of Science - Criminology & Criminal Justice
University of Maryland
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