Mckinley Johnson
York,SC
Summary
Dedicated server with proven skills in customer service, team collaboration, and order accuracy. Delivering the best service possible to customers. Helping costumer in need, and to create a great dinning experience for them.
Overview
2
2
years of professional experience
Work History
Server
Sweetwater Sports Bar & Grill
York, SC
05.2026 - Current
- Waiting on tables and taking care of them
- Bringing food to tables
- Taking orders and giving service to customers
- Provided excellent customer service and ensured guest satisfaction during dining experiences.
- Managed food and beverage orders efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions accurately and processed payments swiftly.
- Promoted daily specials and drink offerings to increase sales opportunities.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
- Addressed complaints to kitchen staff and served replacement items.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Food Runner
Sweetwater Sports Bar & Grill
York, SC
10.2024 - 08.2026
- Communicated effectively with kitchen staff to ensure accurate order preparation.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Monitored food presentation and quality before serving to guests.
- Delivered food orders promptly to tables in a fast-paced environment.
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Organized food orders and ensured accuracy of items served to customers.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Assisted in training new staff members on restaurant operations and procedures.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Responded promptly to customer inquiries and requests for additional items or services.
- Checked all dishes before delivering them to ensure quality standards were met.
- Provided assistance with clearing plates from tables after meals were completed.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
Host
Sweetwater Sports Bar & Grill
York, SC
04.2024 - 03.2025
- Managed reservations and organized seating arrangements for efficient service.
- Assisted servers by relaying guest requests and ensuring timely service.
- Greeted and welcomed guests upon arrival at Sweetwater Sports Bar & Grill.
- Maintained cleanliness of entrance area and dining space for a welcoming atmosphere.
- Handled guest inquiries and resolved concerns to maintain satisfaction levels.
- Trained new hosts on procedures and customer service standards at the bar & grill.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Managed incoming calls during busy shifts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assisted servers in seating guests by escorting them to their tables.
- Processed payments from customers using a POS system.
- Resolved conflicts between customers when necessary.
- Managed dining room layout to maximize efficiency of staff members.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Education
Clover High School
Clover, SC, SCSkills
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Food safety standards
- Order accuracy
- Dining area maintenance
- Multitasking and organization
- Food sales and promotion
- Effective customer upselling
- Cash handling
- Food safety
- Table bussing
- Table setting
- Table resetting
- Memory retention
- Food running
- POS operation
- Supply restocking
- Menu item recommendation
- Allergy awareness
- Positive and professional
- Menu memorization
- Dietary restrictions knowledge
- Daily specials memorization
Timeline
Server
Sweetwater Sports Bar & Grill
05.2026 - Current
Food Runner
Sweetwater Sports Bar & Grill
10.2024 - 08.2026
Host
Sweetwater Sports Bar & Grill
04.2024 - 03.2025
Clover High School