McKinley Mihal
Boca Raton,FL
Summary
Successful sales professional with 10+ years of experience in large-scale food, retail, and real estate environments. Implement cost control measures to ensure operations remain within company targets. Maximize bottom-line performance through P&L, merchandising, staff management, loss control, and inventory management initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Delray Sands Resort
Highland Beach, Florida
06.2023 - Current
- Ensured smooth check-ins and check-outs of all guests through proper handling of guest accounts
- Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships
- Monitored inventory levels and placed new orders for gift shop merchandise to keep supply well-stocked
- Analyzed sales data to identify trends in buying habits
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs
Licensed Realtor
Century 21 Stein Posner
Boca Raton, FL
01.2021 - 05.2022
- Maintained current and accurate CRM database of prospective customers
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Assisted clients in determining their desired home features, budget, and location
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters
- Managed real estate transactions from initiation to closing
Concierge
The Encore at Boca Raton Rehabilitation and Nursing Center
Boca Raton, FL
01.2020 - 03.2020
- Facilitated admission contracts with new residents and their families
- Communicated with patients to determine feelings, need for assistance, or social and emotional support
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Monitored inpatient bed use, facilities, and staff to provide optimal use of resources
- Assisted family members during times of crisis or transition involving their loved ones residing at the nursing home
Laser Lights Technician
Level 2
Delray Beach, FL
01.2019 - 01.2020
- Worked behind and beside DJ in DJ Booth pushing buttons and slides to create lasers, light flashes and smoke to coincide with musical atmosphere for the evening
- Cultivated relationships with industry professionals to increase visibility of events
- Created promotional materials for upcoming events
- Maintained social media accounts for the club and posted updates regularly
Administrative Associate
Alina Residences
Boca Raton, FL
01.2019 - 05.2019
- Created presentations using PowerPoint and showing floor models to showcase properties to potential buyers
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Managed the calendar of executives by arranging appointments with internal and external contacts
- Organized, maintained, and updated electronic filing systems to ensure accuracy of documents
Hostess
RACKS
Boca Raton, FL
11.2018 - 02.2019
- Greeted guests warmly upon arrival, seating them promptly
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Assisted in preparing the restaurant for large parties and events
Hostess
Junior's
Boca Raton, FL
06.2017 - 06.2018
- Managed telephone and in-person guest inquiries and reservations
- Organized floor plans for each shift
- Cleaned bathrooms, bussed tables, and assisted servers manage their tables
Cashier/Food Line
Maoz Vegetarian
Boca Raton, FL
06.2016 - 03.2017
- Maintained high standards of customer service during high volume, fast-paced operations
- Handled currency and credit transactions quickly and accurately
- Assisted management with inventory control and stock ordering
- Followed procedures for safe food preparation, assembly, and presentation
Hostess
Harry Buffalo
North Olmsted, OH
06.2014 - 06.2015
- Greeted and seated all customers in a professional and friendly manner
- Informed management and servers of any special requests
- Effectively handled many customers at once within a popular restaurant
- Assisted in setting up the dining room and patio for special events and functions
Education
Bachelor of Science in Business Administration -
University of Florida
05.2024
Associate in Arts (AA) in Business Marketing -
Florida Atlantic University
01.2019
Bay Village High School
Skills
- Strong verbal and written communication
- Executive team leadership
- Inventory report generation
- Client/Vendor relations
- Market analysis
- Customer service management
- Conflict resolution
- Budgeting and finance
- Project management
- Corporate branding
- Sales expertise
- Relationship building
Certification
Real Estate License
References
References available upon request.
Timeline
Front Desk Agent
Delray Sands Resort
06.2023 - Current
Licensed Realtor
Century 21 Stein Posner
01.2021 - 05.2022
Concierge
The Encore at Boca Raton Rehabilitation and Nursing Center
01.2020 - 03.2020
Laser Lights Technician
Level 2
01.2019 - 01.2020
Administrative Associate
Alina Residences
01.2019 - 05.2019
Hostess
RACKS
11.2018 - 02.2019
Hostess
Junior's
06.2017 - 06.2018
Cashier/Food Line
Maoz Vegetarian
06.2016 - 03.2017
Hostess
Harry Buffalo
06.2014 - 06.2015
Bachelor of Science in Business Administration -
University of Florida
Associate in Arts (AA) in Business Marketing -
Florida Atlantic University
Bay Village High School
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