Summary
Overview
Work History
Education
Skills
Timeline
Server

McKinney Martin

Boone,NC

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Outdoor 76. Proven ability to enhance guest engagement and loyalty through effective communication and teamwork. Experienced in training and leading teams, ensuring safety and satisfaction in high-pressure environments. CPR certified with a focus on problem-solving and risk management honed at Nantahala Outdoor Center.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills honed at Booneshine Brewing Company.

Overview

5
5
years of professional experience

Work History

Sales Associate

Outdoor 76
07.2020 - 05.2024
  • Provided exceptional customer service, fostering positive relationships and enhancing customer loyalty.
  • Assisted in inventory management by tracking stock levels and facilitating timely reorders.
  • Collaborated with team members to create engaging product displays, increasing store visibility and appeal.
  • Educated customers on product features, benefits, and usage, elevating overall shopping experience.

White Water Raft Guide

Nantahala Outdoor Center
05.2024 - 08.2024
  • Led rafting expeditions, ensuring safety protocols and adherence to regulations.
  • Trained new guides on river navigation and emergency response techniques.
  • Developed risk management strategies to enhance participant safety during trips.
  • Coordinated logistics for gear transportation and equipment maintenance.

Lift Operator

Beech Mountain Resort
11.2024 - 03.2025
  • Operated ski lifts efficiently to ensure guest safety and satisfaction.
  • Conducted routine maintenance checks on lift equipment to minimize downtime.
  • Trained new operators on safety protocols and operational procedures.
  • Monitored weather conditions to assess impact on lift operations and safety.

Server

Booneshine Brewing Company
05.2025 - Current
  • Delivered exceptional customer service to enhance guest satisfaction and loyalty.
  • Managed food and beverage orders efficiently, ensuring timely delivery and accuracy.
  • Trained new staff on menu knowledge and service standards, promoting team cohesion.
  • Collaborated with kitchen staff to streamline order preparation and reduce wait times.

Education

Associate of Arts - Communications

Southwestern Community College
Sylva, NC
05-2024

Bachelor of Science - Communications

Appalachian State University
Boone, NC
05-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • CPR training
  • Excellent communication
  • Group management
  • Instructional tasks

Timeline

Server

Booneshine Brewing Company
05.2025 - Current

Lift Operator

Beech Mountain Resort
11.2024 - 03.2025

White Water Raft Guide

Nantahala Outdoor Center
05.2024 - 08.2024

Sales Associate

Outdoor 76
07.2020 - 05.2024

Associate of Arts - Communications

Southwestern Community College

Bachelor of Science - Communications

Appalachian State University
McKinney Martin