Mckinnley Quinn
TUCSON
Summary
Dynamic Collections Specialist with Citibank experience, adept at negotiating repayment plans and enhancing customer payment compliance. Recognized for exceptional problem-solving skills and a personable approach, I thrive in fast-paced environments, ensuring timely and accurate debt recovery while fostering teamwork and maintaining professionalism throughout inbound and outbound calls. Proven ability to adapt to change to deliver results while providing an excellent customer service experience.
Overview
2
2
years of professional experience
Work History
Collections Specialist
Citibank
10.2023 - 08.2025
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used probing techniques to determine debtors' reasons for delinquency.
Education
High School Diploma -
Cienega High School
Vail, AZ05-2011
Skills
- Proficient at inbound and outbound calls and making sure I verify whomever is being called is the correct contact I make sure the needs of the customer and the company are met as well for each contact retrieved
- I believe being very personable and connecting with the customer goes a long way Small connections of help from a stranger especially with a stressful situation can make all the difference in their day and life
- I have a very calming demeanor and ability to connect with the customers to put them at ease and let them know that I am not just hear to help them but to make sure they're listened to and valued
Timeline
Collections Specialist
Citibank
10.2023 - 08.2025
High School Diploma -
Cienega High School