Open To Work
McKinnon Hatcher
Clearwater,FL
Summary
IT Technician specializing in hardware repair, PC assembly, and device deployment with proven experience in remote troubleshooting. Currently serving as Hybrid CA/ARA at Geek Squad, focusing on diagnostics, installation, and warranty services. Actively pursuing CompTIA A+, Security+, and Networking+ certifications to further enhance technical skills. Recognized for a strong work ethic and the ability to resolve client issues efficiently and effectively. If I can learn it, I will work hard to get it done the first time.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Hybrid CA/ARA
Best Buy
Clearwater, USA
12.2024 - Current
- Built gaming PCs, configured BIOS, installed components, and performed hardware diagnostics.
- Serviced laptops by reseating batteries, replacing components, and troubleshooting failures.
- Deployed new devices by setting up OS, configuring security settings, and transferring data.
- Identified potential security risks and educated customers on safe practices.
- Processed warranty claims and managed escalations for Best Buy and AppleCare.
- Documented service notes accurately while securing sensitive customer information.
Assistant Store Manager
Tacobell
Clearwater, Florida
01.2022 - 11.2024
- Supervised daily operations in a fast-paced food service environment.
- Trained team members on customer service standards to enhance performance.
- Managed inventory and restocked supplies efficiently to support service demands.
- Implemented company policies to foster a positive work atmosphere.
- Resolved customer complaints promptly, improving overall satisfaction levels.
Education
High School -
Countryside High School
Clearwater, FL06.2021
Some College (No Degree) - Cybersecurity
St. Petersburg College
Clearwater, FLSkills
- Device repair and deployment
- hardware diagnostics
- PC building and hardware setup
- Operating system troubleshooting
- Software installation and configuration
- Networking fundamentals
- Security awareness training
- Account recovery strategies
- Customer service excellence
- De-escalation techniques
- Team coordination and collaboration
- Organization and time management
Certification
Coursera- Google IT Support Professional Certificate, Completed
Languages
English
Full Professional
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeInternshipLocation Preference
On-SiteRemoteTimeline
Hybrid CA/ARA
Best Buy
12.2024 - Current
Assistant Store Manager
Tacobell
01.2022 - 11.2024
High School -
Countryside High School
Some College (No Degree) - Cybersecurity
St. Petersburg College