Dylan Tran
Houston,TX
Summary
Aspiring IT professional looking for an opportunity to prove exceptional work ethic with a determination to gain valuable experience and knowledge in the technology field. Attention to detail and clear communication skills enable effective information conveyance. Eager to exceed assigned duties and develop a comprehensive understanding of network infrastructures.
Overview
4
4
years of professional experience
Work History
Geek Squad CA/ARA
Best Buy
08.2023 - Current
- Consultant Agent promoted into an Advanced Repair Agent seven months after start date.
- Maintained +15% utilization above standard
- Interpret clients' problems to make a correct diagnosis.
- Perform hardware/software repairs for both Mac and Windows operating systems.
- Perform client training for general use of their devices.
- Consistently extended work hours to ensure all tasks were completed to meet deadlines and maintain productivity.
Host/Waiter
Sushi Coast
09.2021 - 03.2023
- Taught and trained new employees' expectations of Sushi Coast employees
- Resolve any conflicts that emerge from online and mobile orders
- Responsible for the cleanliness of the store
- Create an amicable environment for customers through excellent service
Manager
Tea Republic
09.2020 - 09.2021
- Cross-trained existing employees to maximize team agility and performance.
- Calculated inventory needed per week to maximize profits
- Came in often outside of designated shift hours to resolve any problems that arose
Education
Associate of Applied Science - Cyber Security
San Jacinto College
Houston, TX05-2026
Bachelor of Science - Computer Engineering
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA01-2021
High School Diploma -
Del Oro High
Loomis, CA05-2019
Skills
- AASP Apple Certified Technician
- Best Buy Certified Repair Technician
- Proficiency in Microsoft Word, Excel, Powerpoint
- Proficiency in Python, C, HTML, CSS, JavaScript
Timeline
Geek Squad CA/ARA
Best Buy
08.2023 - Current
Host/Waiter
Sushi Coast
09.2021 - 03.2023
Manager
Tea Republic
09.2020 - 09.2021
Associate of Applied Science - Cyber Security
San Jacinto College
Bachelor of Science - Computer Engineering
California Polytechnic State University, San Luis Obispo
High School Diploma -
Del Oro High
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