McKinsey Groves
Katy,TX
Summary
Motivated and personable professional with a passion for customer service. I possess excellent communication skills and a friendly demeanor, allowing me to create a welcoming environment for customers and patients. Fast learner with experience at a front desk and an enthusiastic personality that thrives in new environments.
Overview
5
5
years of professional experience
Work History
Lead Optometric Technician
Eyediology Eyecare
07.2023 - Current
- Verified insurance coverage, maintaining accurate records of patient information.
- Conducted preliminary testing of patients using eye examination equipment.
- Recorded notes on patient symptoms and concerns, accurately communicating findings to the doctor for further evaluation.
- Assisted patients in selecting eye wear frames.
- Processed orders and managed payments and transactions.
- Maintained cleanliness and organization of examination rooms.
- Entrusted to manage office and front desk as well as key holder for opening and closing procedures.
- Trained staff members in proper procedure and and programs used
Library Clerk
Fort Bend County Libraries
10.2019 - 11.2022
- Responsible for assisting patrons in charging and discharging library materials using Polaris software.
- Prepared daily deposits and balanced the register.
- Maintained patron records and verified information.
- Assisted patrons in paying fines and handling money and transactions.
- Communicated effectively with multiple internal departments.
Education
No Degree - Art
Stephen F Austin State University
Nacogdoches, TXSkills
- Strong Communication Skills
- Excellent Customer Service
- Documentation Accuracy
- Patient Care Coordination
- Interpersonal relationship building
- Optometric Pre-testing Proficiency
- Paperwork management
- Payment Collection
Timeline
Lead Optometric Technician
Eyediology Eyecare
07.2023 - Current
Library Clerk
Fort Bend County Libraries
10.2019 - 11.2022
No Degree - Art
Stephen F Austin State University