McKinsey Hart
Spokane,WA
Summary
Determined leader with an empathetic approach. Soley driven on the desire to help people, and maintain positive and meaningful relationships with patients and coworkers. Highly-motivated self starter with the drive to take on new challenges, and adapt to any environment. Thrives on growth, and invites constructive criticism.
Overview
3
3
years of professional experience
Work History
Patient Resources Coordinator
CHAS Health
Spokane, WA
12.2022 - Current
- Assists patients in enrolling in Washington state Medicaid and Qualified Health Plan's. Also completing Washington Connections Applications for Food and Cash Benefits, Child Care Subsidy Programs, Medicare Savings Programs, and Assisted Living Services through DSHS.
- Provides resources to patients for housing, clothing, food, and transportation.
- Completes dental non-covered services waivers daily, processing the signed waivers from day before.
- Creates a safe space for patients to express their concerns, and their needs, forming a game plan of how we can make sure we provide optimal care.
- Issues Inability to Pay Waivers for qualifying patients whom are struggling to pay for their service/medication. Getting approval from a higher up as necessary.
- Coordinating with other departments to ensure patient care goes smoothly.
- Maintains a sanitary, organized office space.
- Runs a tight schedule with appointment slots ranging from 15-40 minutes.
- Offers office visits, phone visits and video visits to patients to ensure there are no barriers to care.
Assistant Office Manager
4th Avenue Chiropractic
Spokane, WA
06.2021 - 12.2022
- Developed, implemented and maintained systems for the filing of records, reports and documents.
- Check Patients eligibility and benefits before the time of their appointment
- Organize patients ledgers and keeping track of Co-pays due
- Alter Providers schedule to patients and providers needs. This includes re-scheduling/scheduling, and creating new schedules for providers.
- Scheduled and completed job interviews with potential candidates upon request.
- Offer solutions and new ideas for existing operations and protocols to ensure effectiveness and efficiency
- Monitored inventory levels of office supplies; placed orders when necessary.
Education
High School Diploma -
John R. Rogers High School
Spokane06.2018
Skills
- Medical Terminology
- Relationship Building
- Schedule Coordination
- Strategic Planning
- Patient Registration
- Presenting Ideas and Plans
- Public Speaking
- Problem Resolution
- Self-Directed
- Flexible and Adaptable
- Eager to learn
- Strong sense of empathy
- Extremely punctual
Timeline
Patient Resources Coordinator
CHAS Health
12.2022 - Current
Assistant Office Manager
4th Avenue Chiropractic
06.2021 - 12.2022
High School Diploma -
John R. Rogers High School