McKinsey Rodenbaugh
Semmes,AL
Summary
Dynamic and detail-oriented employee with proven customer service and multitasking skills honed at Shiso Restaurant and Newk's Eatery. Excelling in high-volume dining environments, while simultaneously integrating POS technology and ensuring exceptional guest experiences. Trained multiple peers, contributing to a culture of excellence. Expert in maintaining a warm, friendly demeanor under pressure.
Overview
1
1
year of professional experience
Work History
Hostess
Shiso Restaurant
05.2024 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Cashier/Server
Newk's Eatery
11.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Mary G. Montgomery High School
Semmes, AL05-2025
Skills
- Customer Service
- Effective Multitasking
- Phone Etiquette
- Cleaning and sanitation
- Detail Oriented
- Safe Food Handling
- High-volume dining
- Point of sale systems
Timeline
Hostess
Shiso Restaurant
05.2024 - Current
Cashier/Server
Newk's Eatery
11.2023 - 05.2024
High School Diploma -
Mary G. Montgomery High School
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