McKinzey Fletcher
Munford,TN
Summary
Achiever and results-driven professional with experience at Domino's Pizza and Panda Express, excelling in customer service and problem-solving. Proven track record in optimizing inventory management and enhancing team productivity. Adept at analyzing sales data to drive performance improvements, fostering a positive work environment, and ensuring exceptional customer experiences. Always willing to learn new things.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Domino's Pizza
Wynne, AR
05.2025 - Current
- Assisted in managing daily store operations, ensuring efficient service and customer satisfaction..
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust staffing for peak hours.
- Oversaw cash handling procedures, reducing discrepancies through accurate reporting methods.
- Fostered positive team culture through effective communication and conflict resolution strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Shift Lead
Panda Express Restaurant
Collierville, TN
02.2021 - 05.2025
- Supervised team during high-volume shifts to ensure efficient operations.
- Trained and mentored new staff on restaurant procedures and customer service standards.
- Collaborated with management to streamline food preparation processes, enhancing speed of service.
- Monitored inventory levels and coordinated timely restocking of supplies to minimize disruptions.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Conducted regular performance evaluations for team members to foster development and accountability.
- Implemented training programs that increased team productivity and reduced errors in order fulfillment.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
High School Diploma -
Collierville Highschool
Collierville, TNSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Upselling and cross selling
- Attention to detail
Timeline
Assistant Store Manager
Domino's Pizza
05.2025 - Current
Shift Lead
Panda Express Restaurant
02.2021 - 05.2025
High School Diploma -
Collierville Highschool