McKrae Ard
Columbia,SC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Player Services Representative
Spring Valley Country Club
Columbia, South Carolina
08.2024 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Greenskeeper
Wyboo Golf Club
Manning, South Carolina
06.2022 - 12.2024
- Resettled cups on greens and placed tee markers in various locations
- Assisted with the fertilizing, seeding, and sodding of the grounds
- Performed minor preventive maintenance on equipment, i.e
- Check fluid levels and tire pressure before operating vehicles
- Operated weed-eaters and other necessary tools to keep grounds trimmed as directed by supervisor
Hospitality Associate
US Open at Pinehurst No. 2
Pinehurst, North Carolina
06.2024 - 06.2024
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored inventory levels of supplies needed for operations on a regular basis.
- Worked in close collaboration with team members to ensure customers received high-quality service.
PGA Championship Crowd Maintenance
CSC USA
Tulsa, Oklahoma
05.2022 - 05.2022
- Assisted in protection of players, caddies, media, and PGA officials
- Ensured all identification was correct for safety precautions
- Assisted with 10,000+ patrons daily
- Assisted patrons to their destination by means of rerouting with maps and landmarks
Education
Bachelor of Science - Sport And Entertainment Management
University of South Carolina
Columbia, South Carolina05-2025
Skills
- Services and amenities promotion
- Guest Relations
- Time Management
- Data entry proficiency
- Project Management Skills Expert
- Problem Solving Skills Expert
- Multitasking Skills Expert
- Hospitality and service industry background
References
Jason Bruner, from Spring Valley Country Club, (803) 788-3080
Rick Peters, from Wyboo Golf Club, (803) 464-1344
Certification
- Introductory Sommelier
- Professional Development
Timeline
Player Services Representative
Spring Valley Country Club
08.2024 - Current
Hospitality Associate
US Open at Pinehurst No. 2
06.2024 - 06.2024
Greenskeeper
Wyboo Golf Club
06.2022 - 12.2024
PGA Championship Crowd Maintenance
CSC USA
05.2022 - 05.2022
Bachelor of Science - Sport And Entertainment Management
University of South Carolina
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