Rada Woolwine
Roanoke,VA
Summary
A dedicated and personable professional, excelling in collaborative environments and building strong relationships with colleagues and clients. Possessing a natural ability to connect with others, I excel in roles requiring effective communication and teamwork. Demonstrated commitment to fostering positive working relationships throughout my career, resulting in successful collaborations and the establishment of long-lasting connections. Leveraging interpersonal skills and genuine enthusiasm for working with people, I create a positive and productive work environment that contributes to the overall team success.
Overview
13
13
years of professional experience
Work History
Player Services Representative
Colonial Downs & Rosie's Gaming Emporium
Vinton, VA
08.2023 - Current
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Enhanced customer experience by providing exceptional assistance and support during their gaming sessions.
Manufacturing Technician
EmTech Laboratories Inc
Roanoke, VA
06.2023 - 08.2023
- Contributed to manufacturing plastic components for auditory devices.
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Made sure that products were produced on time and are of good quality.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
- Reviewed blueprints and job specifications to plan completion and estimate project costs.
- Prepared reports and technical documentation of day-to-day production processes.
Dispatch Supervisor
Protos Security
Daleville, VA
10.2019 - 01.2023
- Managed call queues efficiently.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
CNA
Brookdale
Salem, VA
08.2016 - 10.2020
- Basic CNA skills
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
CNA
Golden Living Centers
Clifton Forge, VA
03.2015 - 10.2016
- Responsibilities: Feeding, changing, showers, vitals, transferring
- Accomplishments: Keeping residents happy
- Skills Used: basic cna skills
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
CNA
brain center
Fincastle, VA
12.2014 - 02.2015
- Responsibilities: Basic cna skill and customer service
CNA
Raleigh court health and rehab
Roanoke, VA
04.2014 - 11.2014
- Responsibilities: Take care of residents
- Skills Used: customer service
Crew Trainer
McDonald's
Salem, VA
11.2011 - 09.2013
- Responsibilities: Cashier, order taker, train people proper procedures
- Accomplishments: Making customers happy
- Skills Used: Customer service
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
- Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
- Enhanced team performance by conducting detailed training sessions on customer service best practices.
- Streamlined training process by introducing innovative teaching tools, making learning more accessible for all crew members.
- Improved team cohesion with organization of regular communication workshops, fostering better teamwork and understanding.
- Promoted culture of safety by conducting regular safety drills and ensuring adherence to health and safety guidelines.
- Tailored training programs to meet unique needs of each crew member, promoting culture of continuous learning.
- Implemented mentorship program to support continuous professional development among crew members.
- Reduced training time without compromising quality by optimizing training curriculum and delivery methods.
- Initiated weekly review meetings to assess progress and address any areas for improvement, ensuring high-quality service.
- Developed comprehensive training manuals to streamline onboarding process for new crew members.
- Fostered positive work environment, leading to increase in crew morale and productivity.
- Streamlined onboarding process for new hires, reducing time to full productivity.
Education
ged -
burton center
Salem, VA12.2012
Skills
- Home Health
- Cash register
- Conflict management
- Transportation management systems
- Call center
- Leadership
- Cold Calling
- Front desk
- CNA
- Dispatching
- Guest services
- Customer service
- Vital Signs
- Hotel experience
- Supervising experience
- Call center management
- Search engines
- Cna Certified
- Customer support
- Sales
- Typing
- Outbound sales
- Retail sales
- Microsoft Office
- Cash handling
- Goal oriented
- Complaint handling
- Computer skills
- Verbal and written communication
- Detail-oriented
- Flexible schedule
- Data inputting
- Data entry proficiency
- Guest accommodations
- Guest relations
- Issue resolution
- Financial transactions
- Guest orientation
- Emergency response
- Basic accounting
- Loyalty promotion
- Cash handling experience
- Shift change management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Player Services Representative
Colonial Downs & Rosie's Gaming Emporium
08.2023 - Current
Manufacturing Technician
EmTech Laboratories Inc
06.2023 - 08.2023
Dispatch Supervisor
Protos Security
10.2019 - 01.2023
CNA
Brookdale
08.2016 - 10.2020
CNA
Golden Living Centers
03.2015 - 10.2016
CNA
brain center
12.2014 - 02.2015
CNA
Raleigh court health and rehab
04.2014 - 11.2014
Crew Trainer
McDonald's
11.2011 - 09.2013
ged -
burton center