Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael McMurray

Grand Rapids,MI

Summary

Results-driven and influential leader specializing in process and performance improvement, functional training, and mentoring. Highly efficient and process-minded with a track record of delivering continuous improvements and cost savings. Skilled at coaching others to achieve high performance results. Proven ability to remedy underperforming operations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Area Director

Jasam LLC Dba. Checkers/Rally's
02.2025 - Current
  • Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
  • Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
  • Performed audits to reduce and control loss and meet internal audit and compliance objectives.
  • Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.

Director of Training and Operations

Dough Ray Me LLC. DBA Dunkin’
01.2021 - 02.2025
  • Taken over leadership of underperforming operations, Developed and implemented a plan of action that resulted in an immediate 35 sales growth and a 9% decrease in labor
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Defined, implemented, and revised operational policies and guidelines.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Introduced innovative learning methods such as gamification to boost engagement levels during training sessions.
  • Promoted a supportive environment that fostered collaboration, creative problem-solving, and a shared commitment to professional excellence among all team members.
  • Utilized social media platforms effectively as part of the overall marketing strategy, increasing online visibility and engagement with potential customers.
  • Analyzed sales data to identify trends, adjust pricing strategies, and capitalize on market opportunities for increased revenue growth.

Associate Area Coach/District Training Manager/Assistant Manager

Border Foods Inc.
01.2015 - 01.2021
  • Taken over leadership of 3 underperforming operations, performed GAP assessments to better understand the root cause in each location of the performance concerns. Developed and implemented a plan of action that resulted in an immediate 15-25% sales growth and an average increase in overall customer approval ratings of 38%.
  • Coached and mentored new and existing staff back to basics by emphasizing the importance of fundamentals and brand standards. This resulted in employees being reminded of the value of excellent customer service and exceptional food safety standards.
  • Nurtured a culture of comradery that created an environment of 'one team one goal.' As a result, I was given the Mas Heart Award by Taco Bell Corporate for outstanding restaurant culture.
  • Provided exceptional leadership during times of change, successfully guiding teams through transitions and restructuring efforts.
  • Increased employee retention by developing career advancement opportunities and offering ongoing professional development resources.

General Manager

Dairy Queen
01.2005 - 01.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of managers, fostering a positive work environment and high employee satisfaction.
  • 5 years running received no less than a 90% rating from a third-party auditor for both Food Safety/Sanitation and Facility and Brand Standards
  • Led ServSafe training for all assistant managers and general managers within the region
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

Education

Bachelor - History with an emphasis in Non-Western History

Ohio University
05-2012

Skills

  • Registered ServSafe instructor and proctor
  • Proficient user of all Microsoft Suite tools
  • Multi-unit management
  • Documentation skills
  • Quality control
  • Brand awareness
  • Attention to detail

Certification

  • Certified Instructor/Proctor, Servsafe - 2005-2025

Timeline

Area Director

Jasam LLC Dba. Checkers/Rally's
02.2025 - Current

Director of Training and Operations

Dough Ray Me LLC. DBA Dunkin’
01.2021 - 02.2025

Associate Area Coach/District Training Manager/Assistant Manager

Border Foods Inc.
01.2015 - 01.2021

General Manager

Dairy Queen
01.2005 - 01.2015

Bachelor - History with an emphasis in Non-Western History

Ohio University

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Michael McMurray