Suki Gonzalez
Houston,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
Area Director
Yokoso Hospitality Group
03.2023 - Current
- Annual District Sales Volume: $8-9 Million
- Collaborate with cross-functional teams, including marketing, finance, and human resources, to drive overall business success
- Analyze financial reports, identify key performance indicators, and implement initiatives to optimize profit margins and control expenses
- Develop and implement standardized operational procedures, resulting in increased efficiency, improved service quality, and reduced operational costs
- Fostered positive relationships with suppliers and negotiated favorable contracts, reducing procurement costs by 10%
- Implemented employee training programs to enhance service quality, resulting in a 15% increase in customer satisfaction scores.
General Manager
Yokoso Hospitality Group
01.2023 - Current
- Annual Sales Volume: $2.8 Million
- Crafted and curated a diverse beverage menu, incorporating trending cocktails, wines, and craft beers to cater to diverse customer preferences and enhance the overall dining experience
- Implemented targeted upselling strategies and staff training programs to promote beverage pairings, resulting in a notable increase in beverage sales to 38% of total net sales
- Develop and implement standardized operational procedures, resulting in increased efficiency, improved service quality, and reduced operational costs
- Fostered positive relationships with suppliers and negotiated favorable contracts, reducing procurement costs by 10%
- Implemented employee training programs to enhance service quality, resulting in a 15% increase in customer satisfaction scores
- Led by example in providing exceptional customer service, fostering a culture of hospitality and teamwork among staff members, leading to increased customer loyalty and positive word-of-mouth referrals
- Monitored industry trends and competitor offerings to stay ahead of market demands, regularly updating the beverage menu to reflect current tastes and preferences, thereby maintaining a competitive edge in the market.
General Manager II (Ops Manager)
Izakaya Wa
09.2017 - 12.2022
- Annual Sales Volume: $3.5 Million
- Developed and implemented comprehensive hospitality training programs for staff members, emphasizing the importance of personalized service, attentive guest engagement, and exceeding customer expectations
- Collaborated with the culinary team to develop synergistic food and beverage pairings, enhancing the overall dining experience and driving incremental sales growth of 30% year-over-year
- Implemented the concept of "ichigo ichie" (一期一会), which translates to "one time, one meeting," to instill a sense of mindfulness and appreciation for each guest interaction, ensuring that every encounter is treated as a unique and precious opportunity
- Act as a trusted advisor to guests, offering personalized recommendations and thoughtful guidance to help them navigate the sake menu with confidence and discover hidden gems they may not have otherwise considered
- Implemented cost-saving initiatives, including renegotiating vendor contracts and optimizing inventory management systems, resulting in a 15% reduction in food and beverage costs and a 10% increase in overall profit margins.
Education
Bachelor's Degree - Hotel, Motel and Restaurant Management
University of Houston
Houston, TXSkills
- ServSafe Certified & Proctor
- Operations Management
- Leadership and team building
- Process Improvements
- Introductory Sommelier
- Staff Training and Development
References
References available upon request
Timeline
Area Director
Yokoso Hospitality Group
03.2023 - Current
General Manager
Yokoso Hospitality Group
01.2023 - Current
General Manager II (Ops Manager)
Izakaya Wa
09.2017 - 12.2022
Bachelor's Degree - Hotel, Motel and Restaurant Management
University of Houston
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