Maxwell Common
Burbank,CA
Summary
Dynamic and results-driven professional with over eight years of experience in the hospitality industry, specializing in customer service relations. Proven track record of delivering exceptional service, driving revenue growth, and fostering positive customer experiences. Adept at leveraging outstanding communication, problem-solving, and leadership skills to exceed organizational goals and contribute to the success of high-performing teams. Seeking to apply expertise in sales and/or marketing to drive business growth and maximize profitability in a dynamic and goal oriented environment.
Overview
6
6
years of professional experience
Work History
Bartender/Server
The Canyon Grill & Alehouse
01.2019 - 01.2022
- Orchestrated and maintained seamless bar operations by expertly preparing drinks and maintaining inventory, ensuring optimal customer satisfaction.
- Trained new bartenders on drink preparation and upselling techniques.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Assisted in training new servers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Sutter Street Steakhouse
01.2018 - 01.2022
- Exemplified adaptability by seamlessly transitioning between serving and bussing duties, optimizing team performance during peak dining hours.
- Greeted customers, answered questions and recommended specials to increase profits.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server/Tableside Chef
Simply Fondue
01.2016 - 01.2020
- Delivered personalized service and curated memorable dining experiences for guests, resulting in increased customer retention and revenue generation.
Bartender/Server
Sanctuary
01.2016 - 01.2020
- Demonstrated flexibility and adaptability in managing diverse responsibilities within a fast-paced restaurant environment, contributing to the overall efficiency and success of the team.
Education
High School Diploma -
Burbank Adult School
Burbank, CA05-2012
Skills
- Customer Service
- Adaptability/Flexibility
- Interpersonal Skills
- Problem solving
- Empathy
- Effective communication
- Upselling
- Order Processing
- Strategic Planning
- Energetic Self-Starter
- Cold-Calling
- POS System Operation
Timeline
Bartender/Server
The Canyon Grill & Alehouse
01.2019 - 01.2022
Server
Sutter Street Steakhouse
01.2018 - 01.2022
Server/Tableside Chef
Simply Fondue
01.2016 - 01.2020
Bartender/Server
Sanctuary
01.2016 - 01.2020
High School Diploma -
Burbank Adult School
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