Md Hussain
Ozone Park,NY
Summary
Economically minded, focused college student has previous experience with sensitive data breach and support in a regulatory environment. Committed to delivering the best possible customer experience through secure handling of personal or proprietary information; communicates effectively, keeps complete documentation, and solves problems within the guidelines established. Interested in exploring opportunities within customer support, operations or any position where AI can assist with the work performed.
Overview
3
3
years of professional experience
Work History
Data Breach Support Specialist
Epiq
12.2024 - 12.2025
- Handled inbound calls related to data security incidents
- Explained breach notifications and credit monitoring services clearly
- Verified caller identity following strict privacy protocols
- Documented cases and escalated issues when required
- Maintained confidentiality of sensitive personal information
- Adapted quickly to new software tools, improving efficiency in handling customer inquiries and complaints.
- Analyzed customer feedback to identify recurring issues, contributing to improved product features.
Pharmacy Customer Service Associate
01.2023 - 01.2024
- Assisted customers with prescriptions and insurance inquiries
- Supported pharmacists in daily operations
- Handled sensitive health information professionally
- Processed transactions accurately using point-of-sale systems.
- Documented customer feedback to identify areas for improvement.
- Ensured a clean, organized, and welcoming store environment.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate Degree - Marketing & Management / Sales
New York City College of Technology (CUNY City Tech)
High School Diploma -
Urban Assembly For Collaborative Healthcare
Skills
- Customer Support
- Data Privacy
- Case Documentation
- Professional Communication
- Microsoft Teams
- Workday
- Attention to Detail
Timeline
Data Breach Support Specialist
Epiq
12.2024 - 12.2025
Pharmacy Customer Service Associate
01.2023 - 01.2024
Associate Degree - Marketing & Management / Sales
New York City College of Technology (CUNY City Tech)
High School Diploma -
Urban Assembly For Collaborative Healthcare