Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Md Islam

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience

Work History

Mobile Expert

T-Mobile
09.2021 - Current
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Trained new personnel regarding company operations, policies and services.
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

Dunkin' Donuts Crew Member

Dunkin' Donuts
05.2020 - 08.2020
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.

Education

High School Diploma -

Hillside Arts And Letters Academy
Jamaica, NY
06-2019

Vaughn College of Aeronautics And Technology
East Elmhurst, NY
2025

Skills

  • Leadership
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Customer Service
  • Problem Solving
  • Critical Thinking
  • Computer literate
  • Microsoft Office

Languages

English
Bengali
Hindi
Urdu

Timeline

Mobile Expert

T-Mobile
09.2021 - Current

Dunkin' Donuts Crew Member

Dunkin' Donuts
05.2020 - 08.2020

High School Diploma -

Hillside Arts And Letters Academy

Vaughn College of Aeronautics And Technology

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Md Islam