Summary
Overview
Work History
Education
Skills
Certification
Willingtorelocate
Assessments
Languages
Timeline
Generic

Sanzida Sadek

Queens,NY

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Passenger Service Agent

Dnata
Jamaica, NY
05.2024 - Current
  • Verified identification of passengers for security purposes.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Ensured all safety protocols were followed during the check-in process.
  • Informed passengers of any changes in flight schedules or other travel related matters.
  • Communicated effectively with other departments including maintenance staff, cargo handlers.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
  • Recruited, trained and guided team members to offer every passenger top-notch service and support.
  • Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.

Passenger Service Agent

Unifi
Jamaica, NY
04.2024 - 08.2024
  • Greeted passengers and assisted with their inquiries.
  • Weighed luggage and collected fees for excess baggage.
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.
  • Coordinated ground transportation services for arriving and departing passengers.
  • Ensured all safety protocols were followed during the check-in process.
  • Informed passengers of any changes in flight schedules or other travel related matters.

Bag Room Attendant

Swissport
Jamaica, NY
01.2024 - 04.2024
  • Ensured all safety procedures were followed while handling bags and other materials.
  • Checked in bags, placed them in designated areas and maintained records of stored items.
  • Trained new employees on safe work practices related to bag room operations.
  • Utilized pallet jacks to move heavy loads around the warehouse safely.
  • Participated in ongoing training to enhance job skills and knowledge.

Sales Associate

Zara
Garden City, NY
04.2023 - 12.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Customer Service Supervisor

Marshal Retail Group
Queens, NY
02.2022 - 03.2023
  • Promoted within two months of joining date from a cashier to a supervisor due to strong performance.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.

Education

High school or equivalent -

Skills

  • Check-in procedures
  • Sales expertise
  • Team training and development
  • Verbal and written communication
  • Communication Skills
  • Adaptability
  • Problem-solving abilities
  • Multitasking

Certification

Food Handler Certification

Willingtorelocate

  • Jamaica, NY
  • Forest Hills, NY
  • Manhattan, NY

Assessments

Food Safety, Completed, 12/01/19, Proper food handling, storage, and equipment use for preventing the spread of foodborne illness.

Languages

Hindi
Professional
Bengali
Professional
urdu
Professional
English
Professional
Spanish
Limited

Timeline

Passenger Service Agent

Dnata
05.2024 - Current

Passenger Service Agent

Unifi
04.2024 - 08.2024

Bag Room Attendant

Swissport
01.2024 - 04.2024

Sales Associate

Zara
04.2023 - 12.2023

Customer Service Supervisor

Marshal Retail Group
02.2022 - 03.2023

High school or equivalent -

Sanzida Sadek