MD Rahman
Brooklyn,NY
Summary
Proactive and goal-oriented professional with excellent communication and time management skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Dedicated to complete knowledge of managements services for optimized client experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Ishan Inc.
06.2018 - Current
- Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction, resulting in improved customer retention and positive feedback
- Effectively managed high-volume customer interactions, providing personalized solutions and maintaining a high level of professionalism to enhance the overall customer experience
- Built sustainable relationships of trust through open and interactive communication in person or via phone
- Mentored employees to improve retail productivity and sales.
Tax Preparer
H&R Block
11.2019 - 01.2022
- Analyzed tax situations to maximize benefits and resolve tax issues
- Responded to tax notices by preparing written statements.
Senior Sales Associate
7-eleven
11.2016 - 05.2019
- Mentored new sales team members on company standards and techniques
- Educated junior associates on sales plans and goals
- Maintained positive, sales-oriented attitude to engage customers.
Education
Master's Degree in Law -
U.S Equivalent
Bachelor's Degree in Law -
U.S Equivalent
Skills
- Microsoft Office- Word, Excel, Power Point, Outlook & Teams
- Team Building and Leadership
- Work Planning and Prioritization
- Problem-Solving
- Customer Service Management
Certification
Certification in Taxation, H&R Block, 2019
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Timeline
Tax Preparer
H&R Block
11.2019 - 01.2022
Assistant Store Manager
Ishan Inc.
06.2018 - Current
Senior Sales Associate
7-eleven
11.2016 - 05.2019
Master's Degree in Law -
U.S Equivalent
Bachelor's Degree in Law -
U.S Equivalent
Certification in Taxation, H&R Block, 2019
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