Michael DeSantis
Summary
Highly skilled service technician with various professional training and years of hands on experience. Extensive knowledge of mechanical theory, vehicle system variations, electrical diagnosis, maintenance, and internal engine repair. Adept at reading and understanding technical documentation including schematics and service manuals among other resources. Over a decade of expertise in repairing and maintaining diverse and sophisticated vehicle systems. Safety awareness and attention to detail remain key qualities in my work ethic.
Overview
11
11
years of professional experience
12
12
Certification
Work History
Master Technician
Harley-Davidson
06.2019 - Current
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
Service Technician
EuroCycle Powersports
12.2017 - 06.2019
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Certified Service Technician
Indian Motorcycle
12.2012 - 11.2017
- Enhanced customer satisfaction by promptly addressing and resolving service-related issues.
- Increased team efficiency by regularly updating and maintaining accurate service records.
- Streamlined repair processes for quicker turnaround times and improved customer experience.
Education
Professional Technician Certification - Harley Davidson, Yamaha, Suzuki
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ08.2012
General Studies -
Montclair State University
Montclair, NJ05.2010
Skills
- J1850/Can/Lan Systems Expert
- Complex Diagnosis, Disassembly and Repair Skills
- Hydraulic and Pneumatic Systems Knowledge
- Extensive Dynamometer Experience
- Various Mechanical Knowledge
- Technical Documentation Mastery
- Systematic Approach to Root Cause Analysis
- Expert Level Diagnostics
- Vehicle Safety Inspection & Preventative Service
- Various Shop / Team Leading Experience
Certification
Harley - Davidson University 'Master' Certification
Dyno Jet Dynamometer Certification
UTI Technical Diploma
Triumph Motorcycle Certification
Arctic Cat 'Cat Master' Certification
Polaris 'Silver' Certified
Yamaha 'Yamapro' Certified
Suzuki 'FAST' Certified
MV Augusta Certified
Indian Motorcycle, Royal Enfield, and Zero Electric Factory Certified
Timeline
Master Technician
Harley-Davidson
06.2019 - Current
Service Technician
EuroCycle Powersports
12.2017 - 06.2019
Certified Service Technician
Indian Motorcycle
12.2012 - 11.2017
Professional Technician Certification - Harley Davidson, Yamaha, Suzuki
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
General Studies -
Montclair State University
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